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Senior Community Manager
AstroPay
posted 14d ago
Job Role Insights
Key skills for the job
Job Description
- Develop and implement strategies to grow and engage our online community across various platforms, including social media, forums, and other relevant channels.
- Create and publish engaging content that aligns with our brand voice and resonates with our target audience.
- Monitor and moderate online conversations, ensuring a positive and respectful environment for community members.
- Respond to customer inquiries, comments, and feedback in a timely and professional manner.
- Identify and engage with key influencers, brand advocates, and potential community ambassadors to enhance brand visibility and reach.
- Track and analyze community metrics and provide regular reports on community engagement and sentiment.
- Stay up-to-date with industry trends, emerging platforms, and best practices in community management, and make recommendations for continuous improvement.
- Generate live content from events, and host live events, webinars, and AMAs.
- Be a social media wizard and comfortable with camera interaction.
What Youll Need:
- Proven work experience as a Community Manager or similar role in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- Strong understanding of social media platforms, online communities, and their respective best practices.
- Experience in creating and curating engaging content, including written posts, images, and videos.
- Proficiency in social media management and monitoring tools.
- Ability to think creatively and strategically to develop and execute community engagement initiatives.
- Outstanding interpersonal skills and the ability to build relationships with community members, customers, and stakeholders.
- Strong problem-solving skills and the ability to handle customer inquiries and issues effectively.
- Analytical mindset with the ability to track and report on community metrics.
Employment Type: Full Time, Permanent
Functional Areas: Other
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