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Athena Global Technologies
3 Athena Global Technologies Jobs
7-12 years
Hyderabad / Secunderabad
Athena Global Technologies - Product Specialist - Gaming (7-12 yrs)
Athena Global Technologies
posted 1y ago
Flexible timing
Key skills for the job
We have an immediate Opportunity for Community Suppport Specialist
Company: Athena Global Technologies Limited (A 31 years Old IT Product Development cum service Based Company listed in Bombay Stock Exchange)
Mode of Hire : Permanent
Experience : 7 to 12 years
Notice Period : Immediate to 10 Day's Max
Work Location : Madhapur, Hyderabad
Work From Office
Job Timings: 12 PM to 9 PM
Job Description:
What you'll be doing :
- Providing outstanding technical support for new and experienced users on our support, community and social platforms(Zendesk, Discord, Twitter, email, etc.)
- Helping moderate and organize our support forum and socials, making sure it stays healthy and safe space for our global community
- Identifying trends and areas of improvement for our support forum and other community support initiatives
- Collaborating with our design and engineering teams to investigate and resolve complex issues (Figma, Jira, Confluence, Trestrails)
- Collecting and prioritizing user feedback into meaningful recommendations for our product team (Aha!)
- Closing the feedback loop with users when bugs are resolved and feature requests are implemented
- Crafting detailed, easy-to-understand support content(e.g. FAQs, new Help Center articles, in-App tips and wizards, internal documentation, etc.)
What you should have :
- Experience supporting consumer products within an ecosystem of partners
- Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
- A high attention to detail and are skilled with prioritizing tasks by level of urgency
- A willingness to listen to user feedback and respond inclusively and effectively in a public forum or directly with the user
- A flexible and adaptive attitude that will thriven the constantly evolving growth and excitement of startup culture
- 5+ years gaming experience, personally and/or professionally
- 2+ years of experience working in a support or community environment for a technical SaaS product
Bonus Points :
- Experience supporting consumer social/gaming or creator products
- Expertise in some or all of the tools listed above.
- A love for helping and empowering others.
- A global perspective - polyglot, world traveler or have lived in multiple countries.
- BA/BS in Computer Science, Engineering, or relevant technical experience.
Functional Areas: Other
Read full job description7-12 Yrs
Hyderabad / Secunderabad
7-12 Yrs
Hyderabad / Secunderabad
0-3 Yrs
Hyderabad / Secunderabad