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79 Athenahealth Technology Jobs
Member of Technical Staff - Tech Ops
Athenahealth Technology
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
We are looking for an Alert Incident Management Associate to join our Alert Incident Management team which is part of Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team.
This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike!
The Team:
NOC (Alert Incident Management) is a Global Operations team that is responsible for 24/7/365 support of the core athenaNet application (Collector Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure (both public and private cloud) for core athenaNet, athenahealth Enterprise applications and more things to come!
This team is laser focused on availability, reliability, stability, scalability, customer experience and development of large-scale distributed computing problems and performance of the application(s) they support, while ideally spending 50% of the time reacting to issues and the remaining 50% of the time is to make the entire system better. Laser focused on availability, scalability, and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code.
Job Responsibilities
- Alert Management Resolution - 40%
- Incident Management - 30%
- Continuous Improvement - 20%
- Turnover, Team Meetings, Vendor management Ticket Work - 10%
Typical Qualifications
- 3 - 6 years of professional experience in an IT/Technology environment
- Bachelor s or Master s Degree - B.E / B.Tech / B.C.A
- The role will be for a standard shift during the weekdays and for rotational shifts on weekends.
- Strong system administration Linux administration skills
- Previous experience working with database technology (Oracle, MySQL, Postgres, etc.)
- Proven operational background and best practices
- Experience working with a Fault Management/Monitoring tool such as Assure1, Netcool, Zabbix, SolarWinds, Nagios/iCinga, Kibana, Grafana, Splunk, xMatters, WorldPing, AppDynamics, Thousand Eyes
- Working knowledge of Confluence, Jira or similar ticketing system
- Experience working with cross-functional groups and teams to achieve common goals
- Experience supporting a web application in a production environment
- Experience creating technical documentation and SOPs
- Experience delivering communications with both technical and non-technical stakeholders
- NOTE: We make every attempt to keep a consistent schedule for all team members. However, a need may arise where you ll be asked to work outside of your regular schedule.
About athenahealth
Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What s unique about our locations
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability .
What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs.
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .
We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
Employment Type: Full Time, Permanent
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What people at Athenahealth Technology are saying
Rating based on 35 Member Technical Staff
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Lots to learn with lots of great people and do have some work life balance.
- Salary - Excellent
+6 more
Dislikes
Did see some removals without notice in recession and the company culture might be a little harder to deal with.
Member Technical Staff salary at Athenahealth Technology
reported by
364
employees
with 2-5
years exp.
₹8.1
L/yr - ₹25
L/yr
At par with the average Member Technical Staff Salary in India
View more details
What Athenahealth Technology employees are saying about work life
based on 383 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Athenahealth Technology Benefits
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