Customer Support Sr. Associate

The Opportunity:

Avantor is looking for a Senior Associate Customer Support (German Language) for the Quotes Management team. It is an intermediate-level position. Associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues.

Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

What we're looking for
Education:

• Bachelor's/Master's in any discipline.
• Language Proficiency: Proficient in German (Level B1/B2 preferred)
• Technical Skills: Proficiency in operating various computer software programs and systems is required.

Preferred Qualification:

• Exceptional communication and interpersonal skills.
• Demonstrated ability to be a strong team player.
• Excellent organizational skills.
• Proficiency in relationship building is essential.

How you will thrive and create an impact:

• Develop quotations for the sales team and customers based on their specific requirements.
• Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints.
• Proactively seek out new sales opportunities.
• Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines.
• Act as the primary contact for any service-related inquiries.
• Understand business goals and customer segmentation.
• Meet and exceed agreed service level agreements (SLAs).
• Perform other duties as assigned.