Customer Support Sr. Associate

The Opportunity

Avantor is looking for a Senior Associate Customer Support (Spanish Language) for the Quotes Management team. It is an intermediate-level position. The associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically, refer to the transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

What were looking for Education:

• Bachelor's/Masters in any discipline.
  
• Language Proficiency Proficient in Spanish (Level B1/B2 preferred)
  
• Technical Skills:
• Proficiency in operating various computer software programs and systems is required.
  

Preferred Qualification:

• Exceptional communication and interpersonal skills.
  
• Demonstrated ability to be a strong team player.
  
• Excellent organizational skills.
  
• Proficiency in relationship building is essential.
  

How you will thrive and create an impact:

• Develop quotations for the sales team and customers based on their specific requirements.
  
• Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints.
  
• Proactively seek out new sales opportunities.
  
• Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines.
  
• Act as the primary contact for any service-related inquiries.
  
• Understand business goals and customer segmentation.
  
• Meet and exceed agreed service level agreements (SLAs).
  
• Perform other duties as assigned.