BPCL Customer Support Associate

Job Information Job Title: Customer Support Associate Department: Cruise Services and Technology FLSA Status (exempt or non -exempt) : Full -Time Reports to: CEO or designated manager Experience : 3 to 5 years experience Location : Mohali, Punjab Shift: Day , Evening and Night Job Summary Customer Support Associate primary role is to create amazing customer experiences for our guest from USA and Europe. Provide customer support to guests who initiate contact directly with Cruise Line and have questions regarding their bookings, itineraries, travel documents, payment services, booking changes, and other basic inquiries. Process reservation orders, changes and cancellations. The ideal candidate should have customer service and skillful handling of request. Excellent command on English. Knowing other languages such as Spanish, German is a plus. Ability to handle customer requirements in different time zones. Have an excellent and courteous voice, and ability to hear well. All communication is through phone and chat services. Knowledge of working with computers is a must. Candidates who cannot work the shift time, need not apply. Candidates who can join in 30 days or less may apply. Candidate should have their own transportation. Duties and Responsibilities •Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service •Handle inbound calls and support service requests from direct customers. •Deliver superior customer service while identifying, meeting and exceed customer expectations. •Acquire and maintain in depth industry and Cruise Line knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. •Research and resolve general and specific reservation and vacation related inquiries. •Process reservation orders requested directly by guests including new reservations, changes cancellations and accepting payments. •Gather critical guest information, including name, phone number, and e -mail address, and enter data into the lead generation system. •Gather guest information from every inbound call depending on booking status. •Attend and actively participate in team meetings training in order to ensure use of appropriate policies and procedures and accurate information communicated. •Perform other job related functions as assigned. Experience and Education Graduate or Bachelor s degree Excellent written and verbal communication skills, with fluency in English. Candidate should have 1 to 3 years or related work experience. Working with USA based client is a plus. Interpersonal skills to work effectively in a team -based environment. Knowledge of or the ability to learn company product and destinations, full suite of amenities and promotions. Customer service skills to assist with questions, problem solving, negotiations and selling whenever necessary. Multitasking abilities to provide service via phone and create notes in system and research information at the same time. Basic -level working knowledge of Microsoft Office Suite including Outlook, Word and Excel. Work Culture and Benefits Ayassure has been providing services to USA based companies in Technology and Customer Services. Salary for suitable candidates is significantly higher than companies in the region as we take few but smart employees. Salary is based on experience and capability Training will be provided in areas where one shows aptitude to learn . Interview is Only by appointment. No Walk -ins; A -40A, Industrial Focal Point, Phase VIII Extension, Mohali 160059 Punjab, India