As a system technician, you are the expertfor system diagnoses and remedying malfunctions in one of the defined Clusters:powertrain systems, driving stability and driving safety systems, comfort andsafety systems, and telecommunications systems. In these Clusters, you work onthe current overall vehicle systems from the Mercedes-Benz product range.Thanks to your comprehensive and special system knowledge and excellenttechnical competencies, you can independently work on complex repair orders inyour special area and efficiently restore the function of the custome svehicle. Through good treatment of the customer\u2019s property, expert knowledge,and appreciation of the brand and product, you promote the image of the productand service organization, thus contributing to customer satisfaction. Training
- Further training and training in a Cluster
- Annual participation in product training coursesby Mercedes-Benz as part of the market launch of new vehicles/systems.
- Preferably should have completed Certificatecourse in Automotive Mechatronics (CAM) or Advanced Diploma in AutomotiveMechatronics (ADAM). Experience
- Minimum 1 year experience as a MaintenanceTechnician (MT) in MB dealership.
- Experience with Mercedes-Benz product range
- Practical experience with the vehicle systems inyour category
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Competencies Social andinterpersonal competence
- You act in a market and customer-oriented mannerand you regard yourself as a representative of the Mercedes-Benz brand.
- You are reliable, trustworthy, and able toappropriately communicate with customers and colleagues.
- You can integrate yourself and all yourpotential in a team and use your colleagues\u2019 competencies in common diagnosisand repair operations.
- You can authorize and instruct MaintenanceTechnicians assembly operations. Method and process competence
- You can use all the workshop management systems(e.g. WIS, ASRA, EPC) in a targeted manner.
- You can use all the workshop information systems(z. B. TIPS, News, Star Diagnosis, WIS etc.) for efficient diagnosis andrepairs.
- You have a thorough knowledge of theMercedes-Benz workshop processes, products, services and can provide argumentsfor them.
- You recognize your influence and impact asservice specialist as regards brand trust and warranty and goodwill costs. Vehicle and product technology
- You possess good general system knowledge andin-depth knowledge in your defined Cluster.
- You possess expert knowledge of the structure,function, and networking of systems, components and major assemblies in yourCluster, which can explain in detail to others, if needed.
- You are familiar with the operation of all thecurrent vehicle systems and functions in your Cluster, which you can explain indetail to others, if needed.
- You can systematically perform complex repairsand assemblies in all basic systems that fall under your Cluster, as well asnew parameterization and software updates.