Area Manager

Retail Store Operations

StrategicStore Rollouts:

Ensuring allstore deployment processes are completed in time for launch of stores(staffing/ inventory/ IT)

StoreOperations/ Compliance/ Profitability:

EnsureOwn compliance with all defined SOPs

Co-ordinationwith Zonal/ Circle / Central cross-functional teams to ensure requiredoperational support (e.g. service processes, activations processes, ops,updates etc.)

Understandand analyze store/ zone level analytics reports (KPIs) to identify issues,areas of improvement, deviations etc.

Monitorall competitor activities and share recommendations for response

Ensure escalations are handled within the stated TAT

Isresponsible to drive and achieve stores profitability through delivery ofagreed revenue cost plan

Toensure deployment of agreed programs across all stores

BroadbandOperations:

Enhance acquisition quality

Drive growth in contribution fromhigher rental plans

Mark territories for TSMs and driveproductivity growth.

Increase the Tag utilization in LowUtilized NEs and buildings.

Working closely with ChannelPartners and TSMs to support closure of leads

Drive engagement with residentialsocieties (RWAs) to make Airtel the preferred service provider

CustomerService:

Providebest in class services to customers while keeping Detractor Index in check.

Ensuretotal compliance of CE guidelines processes

EnsureCircle support to manage exceptional escalations, if required

Peopledevelopment Team management:

Ensureseamless supply of quality manpower at the stores field

ControlTSMs SM attrition by ensuring constant training programs, improving qualityof recruitment, driving Rewards and Recognition and ensuring proper on boardingprocess.

ExperienceSkills Required

Results orientation

Entrepreneurship

Strong communication skills

Consultative Selling skills

Collaboration skills

Team management

EducationalQualifications

Must be a Graduate (Full Time)/ MBA(preferred)