Customer Service Executive (English)

Role & responsibilities

• 1 - Customer Assistance: Handle inquiries from clients about Passport/visa/OCI/Attestation applications, requirements, timelines, and related policies via phone, email, or in-person.
• 2- Application Support: Assist customers in filling out Passport/visa/OCI/Attestation application forms, ensure all required documents are in place, and provide guidance on the application process.
• 3-Document Verification: Review submitted documents for completeness and accuracy, ensuring that they meet the necessary criteria.
• 4-Problem Resolution: Address and resolve any customer complaints or issues related to visa processing, delays, or technical difficulties.
• 5-Processing Updates: Provide timely updates to customers regarding the status of their visa applications, including approval, rejection, or additional information required.
• 6-Compliance and Regulations: Stay up-to-date with the latest Passport/visa/OCI/Attestation regulations and policies, ensuring that all advice provided aligns with current immigration laws.
• 7-Database Management: Maintain accurate records of customer interactions, visa applications, and any follow-up actions needed.
• 8-Customer Education: Educate clients on visa types, processing timeframes, and specific country entry requirements.
• 9-Feedback Collection: Gather customer feedback to improve service delivery and identify areas for improvement.

Preferred candidate profile

• Qualification required - any graduate with excellent communication skills
• Experience required - 0 to 2 years