BT Global - Contract Management Role (7-8 yrs)

Contract Management Professional

- Weve always been an organisation with purpose; to use the power of communications to make a better world.

- You can trace this back to our beginning as pioneers of the worlds first telecommunications company.

- At our heart were a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

- Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things.

- From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

- Today in this fast changing, always on, digital world our purpose remains true.

- Yet the market conditions, regulation and competition we face are tougher than ever before.

- So if you have the drive, optimism and resilience to help propel us forward well offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers.

- If thats you and what youre looking for, wed love you to be part of our future.

Why Business Unit/Function:

- Group Business Services lies at the centre of BTs transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently.

- The purpose of Contract Delivery Services is to be recognised as a world class delivery organisation supporting the end to end L2C process on behalf of BTs largest corporate customers, ensuring end to end delivery of service requests, projects and customer billing

Why this job matters:

- The CDS Contract Professional will own end to end contract management including P&L performance, risk and obligations, financial targets and profit improvement for one or more small to medium contracts or regional contract management for complex contracts

What Ill be doing your accountabilities:

- The CDS Contract Professional will own end to end contract management including P&L performance, risk and obligations, financial targets and profit improvement for one or more small to medium contracts or regional contract management for complex contracts.

This includes:

- The ownership and responsibility for the end to end commercial performance of the contract/s under management

- The responsibility to ensure that all services delivered to the contract/s by CDS are delivered to the standards required and/or contained within the customer contract/s

- The ownership and management of all queries, disputes and escalations associated with the contract/s under ownership

- The ownership of all contract derived risks, obligations, SLA's and the management and mitigation of same

- The ownership of and responsibility for contract/s P&L, CGR governance and opportunity management

- Maintenance and development of customer/stakeholder relationships

- May manage a small team of CDM contract professional/analysts as required.

Skills required for the job;

- Excellent pan tower functional knowledge

- Good communication skills

- High level of numeracy

- Expert understanding of contract delivery

- Some Stakeholder Management

- P&L Management

- The ownership and responsibility for the end to end commercial performance of the contract/s under management

- The responsibility to ensure that all services delivered to the contract/s by CDS are delivered to the standards required and/or contained within the customer contract/s

- The ownership and management of all queries, disputes and escalations associated with the contract/s under ownership

- The ownership of all contract derived risks, obligations, SLA's and the management and mitigation of same

- The ownership of and responsibility for contract/s P&L, CGR governance and opportunity management

- Maintenance and development of customer/stakeholder relationships

- May manage a small team of CDM contract professional/analysts as required.

Connected leaders behaviours:

- Change Agent

- Team Coach

- Customer Champion

Key decisions:

- Commercial approval

- Contract Resources

Experience you would be expected to have:

- Familiarity and experience with contract environment

- Background in contract functional delivery/support

- Familiarity with contract P&L management