Cafe Coffee Day - Zonal Business Manager (10-15 yrs)

Position Name : Zonal Business Manager.

Function : Operations.

Location : Bangalore.

Purpose of the role :

The role of a Zonal Business Manager revolve around strategic leadership, team management, and achieving business objectives within a defined geographic area.

III. Key Responsibilities and accountabilities of the Role:

- Strategic Planning : Zonal Business Managers are responsible for developing and implementing strategic business plans for their designated geographic zone.

- This involves setting goals, objectives, and key performance indicators (KPIs) to ensure the zone meets or exceeds its targets.

- Team Management : They oversee a team of Area or Regional Managers and other staff within their zone.

- This includes hiring, training, coaching, and mentoring team members, as well as setting performance targets and conducting regular performance reviews.

- Sales and Revenue Growth : Zonal Business Managers are accountable for driving sales and revenue growth within their assigned zone.

- They work with their teams to develop and execute sales strategies, monitor sales performance, and make necessary adjustments to achieve or exceed sales targets.

- Market Analysis : They analyze market conditions, trends, and competition within their zone to identify opportunities and threats.

- This information is crucial for making informed business decisions and adjustments to strategies.

- Budget Management : Zonal Business Managers often have financial responsibility for their zone, which includes managing budgets, controlling costs, and ensuring that financial objectives are met.

- Relationship Management : Building and maintaining relationships with key customers, partners, and stakeholders within the designated zone is essential.

- Zonal Business Managers may also be responsible for resolving customer issues and ensuring customer satisfaction.

- Compliance and Reporting: They ensure that the activities within their zone adhere to company policies and regulations.

- This involves monitoring compliance and providing regular reports to higher management on zone performance and relevant metrics.

- Communication : Effective communication is a crucial part of the role.

- Zonal Business Managers need to liaise with senior management, other departments, and their teams to ensure smooth operations and alignment with the company's overall goals and strategies.

- Problem Solving : Zonal Business Managers are often tasked with addressing and resolving issues and challenges that arise within their zone.

- This may involve troubleshooting operational problems, resolving disputes, and finding creative solutions to meet objectives.

- Performance Evaluation : They are responsible for evaluating the performance of their team members and implementing performance improvement plans when necessary.

- They may also identify training and development needs to enhance the skills of their teams.

- Continuous Improvement: Zonal Business Managers are expected to continuously seek ways to improve operations and processes within their zone to increase efficiency, productivity, and profitability.

Performance Measures and indicators for the Role :

- Sales Targets.

- Revenue Growth.

- Market Share.

- Customer Satisfaction.

- Cost Management.

- Team Performance.

- Market Analysis and Reporting.

- Compliance and Policy Adherence.

- Strategic Planning and Execution.

- Business Development.

- Problem Resolution.

- Training and Development.

- Continuous Improvement.

- Stakeholder Engagement.

Knowledge and Skills :

- Educational Qualification : Degree in a relevant field such as business, management, marketing, commerce or a related discipline.

- Experience : 10+ years of total experience with 4+ Years Experience in retail chains.

- Functional Skills Required to execute the role: Excellent communication skills, both written and verbal, are essential for interacting with team members, senior management, customers, and other stakeholders.

- Strong analytical skills to assess market conditions, competition, and performance metrics, and to make data-driven decisions.

- Any other requirements: Language Fluency : English, Hindi any other local language.