Infrastructure Ops Engineer III - JAMF Admin

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Key Areas of Responsibility include:

• Mac Workstation Computing
  • Manage and support Mac workstations using JAMF Pro.
  • Implement and maintain JAMF policies, profiles, and scripts.
  • Ensure compliance with security policies and procedures.
  • Provide 2nd/3rd level support for Mac clients.

• JAMF Pro Administration and Operations:
  • Install administer JAMF Pro server software.
  • Monitor application performance against accepted parameters.
  • Implement appropriate actions to control, correct, or improve JAMF performance.
  • Perform routine maintenance operations on the application (daily/weekly checks).
  • Ensure integrity of JAMF database.
  • Perform updates to the JAMF application as required (patches, hotfixes, service packs).

• JAMF Pro Support and Trouble Management:
  • Respond to, analyse, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support).
  • Respond to, analyse, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support).
  • Execute disaster recovery procedures for JAMF Pro servers.
  • Identify appropriate corrective action. (CLCA).
  • Provide 2nd/3rd level support for JAMF clients.

• JAMF Pro Device/Profile Management:
  • Create Configuration Profiles.
  • Create Compliance Policies.
  • Device Life Cycle Management.
  • Enroll the mobile devices (iOS, macOS).
  • Retire and Wipe Devices.
  • Device Provisioning.
  • Set ESP and other profiles for macOS.
  • Company portal Branding.

• JAMF Pro Software Distribution:
  • JAMF Application Creation and Deployment/Assignment.
  • Upload and Configuring LOB applications (macOS, iOS/iPadOS).
  • Convert packaged application to JAMF compatible file and upload it.
  • Upload and Configuring Store applications (Apple).
  • Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (macOS, iOS/iPadOS).
  • Monitor application deployment status.
  • Group/s Management for deployment/s.
  • Distribute JAMF packages to clients in all regions.
  • Administer software metering.
  • Distribute licensed software to individual clients.
  • Add/Remove Packages and modify description of package that is displayed on the Self Service Portal.
  • Provide 2nd-level support for software distribution problems.

• JAMF Pro Reporting:
  • Provide hardware software inventory reports.
  • Provide software usage reports (software metering).
  • Administer Web Reporting site (add custom reports).
  • Customize hardware Inventory as per requirements.
  • PowerBI reports.

• JAMF Pro Installation Organizing/Coordination:
  • Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure.
  • Complete metrics/utilization reporting on designated operational review cycles.

• JAMF Pro Technical Communications and Consulting:
  • Present verbal and written technical information to technical and non-technical audiences.
  • Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.

• JAMF Pro Patching for managed workstations and servers:
  • Manage patches for all workstations non-ITS servers.
  • Approve and package security updates deemed necessary by security.
  • Test and deploy updates to workstations and servers on an approved roll out schedule.

BASIC QUALIFICATIONS

• BS or associate degree/Technical Certification or equivalent job experience required.
• Minimum of 7 years experience with macOS workstation management.
• Minimum of 7 years of experience with macOS endpoint management utilizing industry standard tools.
• Minimum of 7 years of experience using custom macOS Package creation and distribution.
• Minimum of 7 years of experience in macOS interoperability with AD, LDAP, and Kerberos experience.
• Minimum of 7 years of experience supporting client and server environments, printing/firewall/routing technologies, and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP).

PREFERRED QUALIFICATIONS

• Experience managing iOS and iPadOS devices.
• Experience with Beyond Trust.
• Experience with Crowdstrike Security Software.
• Experience with Azure Cloud Virtual Machine.
• Experience with scripting in Bash, Python, or compatible language.
• Experience of working in an international / large enterprise environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.