Infrastructure Ops Engineer III - Intune/SCCM Admin

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Key Areas of Responsibility include:

• Windows Workstation Computing
• Mac Workstation Computing
• Beyond Trust Rights Administration
• Intune / SCCM Infrastructure Administration and Operations:
• Install administer SCCM Primary Secondary Server software, including Management Points, Cloud Management Gateway (CMG)
• Co-Managed device management.
• Install administer SQL used for SCCM.
• Monitor application performance against accepted parameters.
• Implement appropriate actions to control, correct, or improve SCCM performance.
• Perform routine maintenance operations on the application (daily/weekly checks), including:
• Updates to Express Metrics ServiceNow database.
• Ensure integrity of SCCM database.
• Perform updates to the SCCM application as required (patches, hotfixes, service packs).
• Intune / SCCM Infrastructure Support and Trouble Management:
  • Respond to, analyze, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support)
  • Respond to, analyze, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support)
  • Execute disaster recovery procedures for SCCM Primary, Secondary Servers, including Distribution Points SQL Server.
  • Identify appropriate corrective action. (CLCA)
  • Provide 2nd/3rd level support for SCCM clients.
• Intune / SCCM Device/Profile Management
  • Create Configuration Profiles
  • Create Compliance Policies
  • Device Life Cycle
  • Enroll the mobile devices (iOS, macOS, Windows 10, and Android)
  • Retire and Wipe Devices
  • Device Provisioning.
  • Set ESP and other profiles for Windows Autopilot.
  • Company portal Branding
  • Windows Hello for Business
• Intune / SCCM Software Distribution:
  • Intune Application Creation and Deployment/Assignment
  • Upload and Configuring LOB applications (Windows, macOS, iOS/iPad OS, and Android)
  • Convert packaged application to Intune compatible file and upload it as Win32 app.
  • Upload and Configuring Store applications (Windows, Apple, and Google)
  • Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (Windows, macOS, iOS/iPadOS, and Android)
  • Monitor application deployment status.
  • Group/s Management for deployment/s.
  • Create SCCM packages (for English non-English clients).
  • Translate user-readable files (e.g., MoreInfo, pop-up windows) **
  • Distribute Intune / SCCM packages to clients in all regions.
  • Administer software metering.
  • Distribute licensed software to individual clients.
  • Add/Remove Packages and modify description of package that is displayed on the SDC / Company Portal.
  • Provide 2nd-level support for software distribution problems.
• Intune / SCCM Reporting:
  • Provide hardware software inventory reports (~100 per month).
  • Provide software usage reports (software metering).
  • Administer Web Reporting site (add custom reports)
  • Customize hardware Inventory as per CANDESCENT requirements (Update SMS_DEF.MOF and Configuration.MOF
  • PowerBI reports
• Intune / SCCM Installation Organizing/Coordination:
  • Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure.
  • Complete metrics/utilization reporting on designated operational review cycles
• Intune / SCCM Technical Communications and Consulting:
  • Present verbal and written technical information to technical and non-technical audiences.
  • Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.
• Intune / SCCM Patching for managed workstations and servers:
  • Manage patches for all workstations non-ITS servers.
  • Update and perform cleanup in WSUS on a regular basis.
  • Approve and package security updates deemed necessary by security.
  • Test and deploy updates to workstations and servers on an approved roll out schedule.

BASIC QUALIFICATIONS

• BS or associate degree/Technical Certification or equivalent job experience required
• Minimum of 7 years experience with Windows 10 and Windows 11 workstation management
• Minimum of 7 years of experience with Windows endpoint management utilizing industry standard tools
• Minimum of 7 years of experience using custom Windows Package creation and distribution
• Minimum of 7 years of experience in Windows interoperability with AD, LDAP and Kerberos experience.
• Minimum of 7 years of experience supporting client and server environments, printing/firewall/routing technologies and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP)

PREFERRED QUALIFICATIONS

• Experience managing Mac and Mac OS workstations
• Experience with Beyond Trust
• Experience with Crowdstrike Security Software
• Experience with Azure Cloud Virtual Machine
• Experience with scripting in PowerShell or compatible language.
• Experience of working in an international / large enterprise environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.