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Quality Auditor
Care Health Insurance
posted 10d ago
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Flexible timing
Key skills for the job
Job Description
Role & responsibilities:
- Monitoring and assessment of Call Center Associates for both inbound and outbound calls.
- Providing regular feedback to associates as per their calls measurement
- Assists in providing standard weekly and monthly reporting within predetermined reporting parameters.
- Participates in call calibration exercises.
- Offers suggestions for process improvement to foster exceptional customer experience.
- Maintains overall objectivity in supporting consistent and superior customer service.
Preferred candidate profile:
- Minimum 1 year of experience in call auditing and quality assurance.
- Graduate / Post Graduate
- Command on MS Office
- Good communication skills
- Good Analytical ability
Employment Type: Full Time, Permanent
Functional Areas: Other
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