Manager - Customer Success (4-8 yrs)

Customer Success Manager

Were hiring a Customer Success Manager who will own the customer journey post-saleensuring smooth onboarding, adoption, retention, and long-term value creation.

This role is not just about solving problemsit's about creating success stories.

Youll serve as a strategic partner to clients, helping them extract maximum value from our solutions while identifying opportunities for upsell, cross-sell, and advocacy.

Key Responsibilities

- Own the end-to-end post-sale customer relationship across onboarding, adoption, engagement, and renewal.

- Serve as the key point of contact for client stakeholders and decision-makers.

- Understand customer objectives and map our offerings to their evolving needs.

- Monitor product usage, adoption trends, and risk signals using data-driven insights.

- Collaborate with product and tech teams to channel customer feedback and drive feature enhancements.

- Drive customer satisfaction (CSAT), retention (GRR), and expansion (NRR) metrics.

- Conduct business reviews and share performance insights with clients regularly.

- Proactively resolve issues, mitigate churn risks, and build long-term loyalty.

What You Bring

- 48 years of experience in Customer Success, Account Management, or Solution Delivery.

- Strong client-facing skills with a consultative and empathetic approach.

- Excellent communication, presentation, and stakeholder management skills.

- Data-oriented mindsetcomfortable working with dashboards, KPIs, and usage metrics.

- A natural problem solver who thrives on customer wins and long-term success.