Channel Play - Manager/Senior Manager - Loyalty Program Management (1-2 yrs)

Company Description:

- Channelplay is India's leading tech-enabled channel execution company, specializing in outsourced sales teams, channel building, visual merchandising, loyalty programs, and digital solutions.

- With 17 years of growth and a prestigious client base, Channelplay is the go-to partner for channel-related strategies and executions.

Role Description:

- This is a full-time on-site role for a Manager/Senior Manager in Loyalty Program Management at Channelplay Limited in Bangalore, Mumbai and Gurugram.

- The role will involve overseeing the development and management of loyalty programs, ensuring service quality.

Client servicing | Customer Success | Account management:

- Liaison with employees at all levels & functions Should possess flawless approach in setting up SOPs & process roadmaps, beneficial for the smooth functioning & growth of the loyalty programs.

- Will be responsible to drive consistent growth in the active members participation (at each prog level) & operate with high level of accuracy to ensure impeccable reward redemption proposition.

- Close coordination & manage frequent client visits to initiate meetings in person.

- Problem solving ability & best in incident management.

- Drive automation of processes across campaign lifecycle management, sales operations, compliance etc.

- Delivering positive Csat from the client end & keeping a proactive approach in minimizing grievances/ escalations.

- P&L management for the assigned programs, increasing revenue & profitability.

- Understanding the Loyalty landscape and build, design and operate a successful program for the client.

- Leadership & teamwork - Accountable for leading customer contact initiatives, including analytical insights and capabilities.

- Provide guidance, mentoring and knowledge transfer to other team members.