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4 City Corporation Ltd (Amanora) Jobs

Asst Manager Tenant Relations

2-6 years

Pune

1 vacancy

Asst Manager Tenant Relations

City Corporation Ltd (Amanora)

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Tenant Service/Co-ordination


  • Single point of contact for all occupiers / tenants & maintaining cordial relations with them.
  • Reacting promptly and efficiently to all tenant queries, requests etc.
  • Stock monitoring of tenants to ensure optimum levels of inventory and best quality inventory in the store at all times.
  • Ensure store display area is maintained well.
  • Work closely with Marcom team to ensure tenants derive best value from events, and other Marcom services.
  • Meeting tenants on a regular basis to facilitate tenants success.
  • Conduct Occupier survey/feedback sessions.
  • To act as a facilitator for occupier fit-out.
  • Develop & managing effective relationships across tenants, the mall management team, customer & cross functional staff.

Fit out


  • Welcome note to Tenant after LOI
  • Initial fit out process
  • Call for fit out meeting with stake holders.

Customer Service


  • Provide excellent customer service to tenants, addressing their needs promptly and professionally.
  • Develop and maintain strong relationships with tenants to enhance satisfaction and retention.

Inquiries and Complaints


  • Handle tenant inquiries and complaints, ensuring timely and effective resolutions.
  • Document all interactions and follow up to ensure tenant satisfaction.

Internal Coordination:


  • Collaborate with maintenance, leasing, and other internal teams to address tenant concerns and requests.
  • Facilitate communication between tenants and management to ensure transparency and trust.

Performance Monitoring:


  • Monitor tenant relations metrics and prepare reports on performance indicators.
  • Conduct tenant satisfaction surveys and analyze feedback for continuous improvement.

Policy Compliance:


  • Ensure compliance with tenant relations policies and procedures.
  • Stay informed about relevant laws and regulations affecting tenant relations.

Event Coordination


  • Collaborate with tenants to organize mall events and promotions, enhancing foot traffic and tenant visibility.
  • Gather feedback from tenants post-events to assess impact and improve future initiatives.

Reporting:


  • Prepare and present regular reports on tenant relations activities and performance to management.
  • Share insights and trends with stakeholders to inform decision-making.


Employment Type: Full Time, Permanent

Functional Areas: Sales

Read full job description

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What people at City Corporation Ltd (Amanora) are saying

What City Corporation Ltd (Amanora) employees are saying about work life

based on 96 employees
53%
83%
57%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

City Corporation Ltd (Amanora) Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Cafeteria
Free Transport +6 more
View more benefits

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