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12 CK Birla Healthcare Jobs
Vernacular Auditor ( Tamil, Kannada and Malayam)
2-4 years
Gurgaon / Gurugram
1 vacancy
Vernacular Auditor ( Tamil, Kannada and Malayam)
CK Birla Healthcare
posted 3 weeks ago
Job Description
- Multilingual- Tamil and Malayalam & Kannada
- Experience in 7 QC tools
- Monitor and audit Inbound and Outbound call
- Conduct Audits and provide actionable insights to enhance performance.
- Identify process gaps and suggest improvements
- Maintain and update QA scorecards and dashboards
- Provide regular feedback and coaching to agents for performance Improvement
- Collaborate with Training and Operations teams to develop and implement a Quality Improvement Plan.
- Prepare and share weekly/Monthly Quality reports/dashboard with stakeholders.
- Monitoring Experience- Dip checks, CSAT, NPS and AHT.
- Conduct Team briefings on performance, qualitative inputs, process updates, top errors identified though monitoring Q&A.
Employment Type: Full Time, Permanent
Read full job description
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What CK Birla Healthcare employees are saying about work life
based on 69 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
CK Birla Healthcare Benefits
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Vernacular Auditor ( Tamil, Kannada and Malayam)
2-4 Yrs
Gurgaon / Gurugram
Kannada, Malayalam
CK Birla Healthcare - Assistant Vice President - Digital Marketing (10-14 yrs)
10-14 Yrs
Digital Marketing, Marketing, Social Media +4 more
Assistant Vice President Digital Marketing
10-14 Yrs
Gurgaon / Gurugram
SEO, SEM
DGM Content & SEO
10-15 Yrs
Gurgaon / Gurugram
SEO, Content Marketing, Digital Strategy
IVF Nurse | Birla Fertility & IVF - Patna
1-5 Yrs
Patna
Nursing, GNM, Operation Theatre +1 more
Manager, Operations - Birla Fertility & IVF | Noida
4-9 Yrs
Noida
Healthcare Operations, Patient Counselling, Revenue Generation
Manager- Counselling || Birla Fertility & IVF || Gurgaon
6-10 Yrs
Gurgaon / Gurugram
Counselling, Training
Manager, Corporate Partnership - Gurgaon | Birla Fertility & IVF
5-8 Yrs
Gurgaon / Gurugram
Strategic Partnerships, Strategic Alliances
CK Birla Healthcare - Assistant General Manager/Deputy General Manager - Brand Marketing (6-10 yrs)
6-10 Yrs
Digital Marketing, Public Relations, Market Research +4 more
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