Manager- Counselling || Birla Fertility & IVF || Gurgaon

Dear Candidates,

Greetings from Birla Fertility & IVF (A Unit of CK Birla Healthcare Pvt. Ltd.)

Join the fastest growing Fertility & IVF Brand in the country which aims to transform the future of fertility globally.

Designation: Manager, Counselling

Education:

• Graduation /Masters in any discipline (Degree in Psychology will be preferred)
• Minimum 6 years experience in a lead counselling role.
• Should have min. 2-3 experience in financial counselling and conversion of patients in a fertility clinic
• Should have a knowledge of ART Laws
• Should be able to guide and mentor a team of counsellors

Work Location: Gurgaon

Experience:

• Ensure network and centre level conversion KPIs are met through

a) in-depth tracking of potential patients for booking along with counsellors and

b) putting in own efforts to convert critical, non-converted cases

Train and guide on reducing OPU pendency

Help in rebooking failed IVF cases

• Ensure adherence to lead squared with end-to-end patient journey and followup details
• Identify training needs of counsellors through monthly MIS/dashboards and audits, plan learning sessions for them in a structured manner
• Ensure usage of Counseling Aids by counsellors across all centres
• Work closely with operations and clinical team of centres to drive common goals on conversion and patient experience; showcase deep understanding of patient needs and psychology
• Collate competitor insights from counsellors with price and service benchmarking from all geographies.
• Open to travel (10-15 Days)

Centre Timings: 9 AM - 6 PM (Alternative Sat's off)

Salary: Best as per marked standard

Interested candidates can share updated resume on "akashi.gola@birlafertility.com". Also, please do refer your friends.

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Regards,

Team HR

Birla Fertility & IVF

(A unit of CK Birla Healthcare Pvt. Ltd.)