Recovery Manager

Collections team is responsible for :

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Roles & Responsibilities

• This role is primarily responsible for collections and recovery of overdue payments from customers in identified stressed accounts (critical NPA) to maximize overall profitability
• Minimum relevant experience in SME/consumer collections (Home Loans/Loan against property/credit cards) in Banks/NBFCs for 5+ years
• Handled in-house and outsourced collection setup including agency management
• Handling and managing teams
• Ensure collection and recovery in identified stressed accounts with focus on critical NPA cases
• Continuously monitor collection / recovery status and take corrective actions to ensure closure of critical NPA cases in the assigned zone
• Ensure collection and recovery for identified accounts and periodically monitor the processes to enhance efficiency in collections
• Execute plans as per the MIS reports on number of cases, current portfolio size, security deposition etc. of critical NPA cases and strategize collections and recovery based on forward flow, backward flow, resolution, bucketing etc.
• Regular follow up with customers for settlement and collection payment
• Undertake necessary actions in co-ordination with the legal department for cases that need to be restructured, repossession of asset and for the booked-loss cases that can be recovered through legal intervention

Other Information

1. Education: Graduation
2. Experience: 2-5 years
3. No. Of Positions: 3
4. Mandatory Skills: Collection and recovery management
5. Preferred Skills: Process orientation, adherence to timelines, stakeholder management
6. Weekends Off (Y/N): Yes
7. Reporting Manager: Collections Head