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7 Cloud Networks Jobs

ITIL Change Lead

Cloud Networks

5-9 years

Bangalore / Bengaluru

1 vacancy

ITIL Change Lead

Cloud Networks

posted 2mon ago

Job Role Insights

Key skills for the job

Data Analysis Management Operations Change Management Data Collection Customer Experience

+ 3 more

Job Description

Definition, design, implementation of end-to-end ITSM processes
Documenting and maintaining the Change Management policy, processes and standards.
Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including a comprehensive analysis of risk, business impact continuity, back out plans, test plans, resource requirements and availability.
Manage, review, amend and close Requests for Change (RFC).
Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various process associated from Service management point of view
Ensure various process standards and designs are created, updated on periodic basis working closely with the respective Process Owners and Stakeholders
Analysis of the IT Metrics and draw inferences and come up with Service Improvement plans to improve the performance of IT
Drive meetings, interactions with the Process and Services teams and to improve the quality of services, quality of metrics data and the quality of reporting
Participate in audits, Services reviews and provide inputs on improving effectiveness of ITSM process
Develop SOPs, reporting standards and reporting templates as needed from time to time
Come up with ideas to Optimize, automate tasks/activities to bring in efficiency
Independently lead/manage various drives/Activities pertaining to Service Improvements and Operational stability
Establish a good working relationship with all the supporting teams and stakeholders

What you need to bring:

Strong Background of Process Design-IT and Business, Optimization, Audits and documentation
Excellent understanding and 7 + relevance Years experience of working with/implementing ITIL framework - Change Management, Release and Deployment Management
Thorough understanding of the IT Metrics and ability to identify/develop KPI which can be effectively used to track IT performance
Good understanding of IT Applications and Infrastructure domain
Excellent communications skills - Written, Verbal and Presentation and Process documentation
Influencing, negotiation, conflict resolution
Candidate should be self-driven and should be able to Lead/manage activities with minimal guidance

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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