Email Support Executive

The Roles & Responsibilities:

• Respond to customer queries, concerns, and issues effectively in a timely and accurate way in Email.
  
• Assist customers and provide accurate information about our products/services, new features, and functionalities.
  
• Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
  
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users.
  
• Update our internal sheet with information about technical issues and useful discussions with customers.
  
• Retain and Upsell new products and services to existing customers.
  
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal sheet with information about technical issues and useful discussions with customers
  

Requirements:

• Excellent communication (verbal & written) and problem-solving skills
  
• Comfortable using Email support software and multitasking between multiple Email windows.
  
• Ready to work in the Rotational Shift.
  
• Patience when handling tough cases.