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79 Clover Infotech Jobs

Service Delivery Manager (Application Support Lead To BFSI customers)

15-20 years

Navi Mumbai

1 vacancy

Service Delivery Manager (Application Support Lead To BFSI customers)

Clover Infotech

posted 14d ago

Job Role Insights

Flexible timing

Job Description

Position : Service Delivery Manager (Handling Banking Customers only)

Location - Navi Mumbai

Work from office only


Service Management:

  • Oversee the delivery of IT support services for banking applications, ensuring high availability
    and responsiveness.
  • Manage incident, problem, and change management processes to resolve issues efficiently.

Team Leadership:

  • Lead and mentor a team of support analysts and technicians, fostering a culture of collaboration and continuous improvement.
  • Conduct performance evaluations and provide training to enhance team skills.

Customer & Stakeholder Management:

  • Act as the primary point of contact for business stakeholders, understanding their needs and ensuring alignment with IT support services.
  • Collaborate with internal departments and external vendors to address complex issues and service requests.

Process Improvement:

  • Identify areas for process optimization within the support function and implement best practices to enhance service delivery.
  • Develop and maintain documentation for support processes, knowledge bases, and user guides.

Compliance and Risk Management:

  • Ensure adherence to regulatory requirements and internal policies related to banking and insurance operations.

Reporting and Analysis:

  • Monitor support metrics and service levels, providing regular reports to management and identifying trends for improvement.
  • Analyze incident and support data to develop strategies for reducing recurring issues.

Crisis Management:

- Manage critical incidents and service outages, coordinating resources to ensure timely resolution and communication with stakeholders.



Pls Note - Candidates with NON Banking experience, pls do not apply



Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Clover Infotech through

(based on 66 Clover Infotech interviews)
Job Portal
Referral
Walkin
Company Website
Recruitment Consultant
Campus Placement
57%
12%
12%
3%
3%
2%
11% candidates got the interview through other sources.
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Clover Infotech are saying

3.5
 Rating based on 4 Service Delivery Manager reviews

Likes

Good Learning with great people.

Dislikes

Nothing to worry about job

Read 4 reviews

Service Delivery Manager salary at Clover Infotech

reported by 28 employees with 8-20 years exp.
₹11 L/yr - ₹23 L/yr
5% more than the average Service Delivery Manager Salary in India
View more details

What Clover Infotech employees are saying about work life

based on 1.1k employees
59%
47%
49%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Clover Infotech Benefits

Submitted by Company
Group term insurance and medical cover
Gratuity
Paid Holidays
Provident Fund
ESIC
Performance incentive plan +1 more
Submitted by Employees
Soft Skill Training
Job Training
Health Insurance
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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