Senior ServiceNow Developer - ITIL (5-10 yrs)

Job Description :

Technical Skills & Competencies :

The candidate will understand ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to, incident, request, change, problem, knowledge, SLA, configuration, asset, portal, service catalog, and reporting, including Performance Analytics.

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

- Knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

- Strong written and verbal communication skills (English)

- Strong analytical and problem-solving skills

- Experience presenting and conducting demos with stakeholders

- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

- Experience in with scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

- Experience with relational databases

- Ability to present technical information in a way that non-technical staff will understand

- Experience with ITOM Discovery, Service mapping, tagging, and CI relationships