Cognizant Hiring Team Managers in Bangalore

Role & responsibilities :

• 8 years of experience in Training/Learning & Development
• At least 5 years of experience in creating and curating training content
• At least 5 years of experience in end-to-end program management for training programs and training delivery
• 3 Years of experience in conducting training/facilitating training
• knowledge around Google Cloud, AWS and Microsoft Azure
• Educational Qualification: Any Graduate, Background in training, learning and development, organizational psychology.
• Strong data analytical skills,MS Excel, data interpretation, data visualization and reporting. (Excel and google sheets, infographics, data studio, google slides, google sites)

Preferred Experience :

• Graduate in any field
• Experience in managing Knowledge Transfer for any Cloud program especially helpdesk
• 10 years of experience in Training and Development.
• Result oriented, Confident and Empathetic
• Well versed in Adult learning principles, Instructional design, consumer psychology and organizational development
• Presentation skills and data storytelling
• Ability to multitask, be resourceful, and quickly pivot strategy whenever necessary
• Ability to comprehend and analyze client situations and use judgment to help trainers apply the most appropriate solution for the client

Demonstrated ability to work effectively in a challenging and dynamic space within a multifaceted team where cross-pollination and interaction is key.

Training Delivery management :

• Meeting client SLAs - NHT FPY, NHT throughput, Ramp/Nesting details, SOP reviews, Batch management, Trainer management, trainer utilisation, training time optimization, manage & improve nesting scores, Manage Ramp, backfill training, RAG reports, 30-60-90 day, PKTs, Attrition, RCA analysis, PKT and other assessment arrangements, Nesting support system, etc.
• Identify and drive opportunities to improve service delivery and Customer experience in support of meeting/exceeding project SLAs
• Work closely with support teams (Quality, SME, Training) to improve processes and identify areas for improvement,
• Stays up-to-date with product knowledge to make effective recommendations for improved performance and to identify product training needs for new product launches/changes
• Participate in various product and client discussions
• Maintain EWS(Early warning system) for the team for tracking and proactively addressing people issues.
• Implement communication structure to ensure process and procedural updates are shared effectively.
• Communicate with cross-functional teams both internal and external clients from different geographical locations for global alignment
• Act as a point of escalation and resolve the same to the satisfaction of the stakeholder
• Foster cross-skilling and capability development
• Review VOC scores, provide feedback, and recommend refresher training whenever necessary
• Identify and suggest Business improvement opportunities
• Innovate and bring in new solutions. Have a track record of creating said innovations which have been implemented at a global scale .