ServiceNow ITSM Architect (8-20 yrs)

Role : ServiceNow ITSM Architect

We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps.

Solution Design :

- Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals.

- Create technical designs, including data models, workflows, and UX.

- Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards.

- Continuously improve and leverage ServiceNows ITOM module to enhance CMDB data accuracy and Asset Management practices

Application Development :

- Develop and maintain custom ServiceNow applications using App Engine.

- Implement complex business logic, integrations, and automation workflows.

- Code to high quality standards and best practices. Mentor junior developers and establish department best practices

Citizen Developer Enablement :

- Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications.

- Provide training and support to citizen developers.

- Establish governance and best practices for citizen-developed applications.

Integration Management :

- Integrate ServiceNow with external systems and applications.

- Utilize industry-standard protocols and technologies for seamless data transfer and functionality.

Technical Leadership :

- Provide technical guidance and support to junior developers

- Participate in design reviews and code walkthroughs.

- Stay abreast of the latest ServiceNow technologies and trends to identify opportunities and

Stakeholder Management :

- Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates.

- Manage user expectations and ensure solution alignment with business objectives

Knowledge/Skills/Competencies

Education : Bachelor's or masters degree in computer science, Information Systems, or a related field.

Experience :

- Minimum of 7 years of experience as a ServiceNow Designer or Architect.

- Proven experience architecting and developing complex ServiceNow solutions using App Engine.

- Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud)

- Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications.

- Experience with ServiceNows IT Operation Management (ITOM) product.

Technical Skills :

- Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities.

- Strong proficiency in ServiceNows Integration Hub and Discovery Pattern Customizations.

- Experience with Agile development methodologies

- Experience with REST APIs, web services, and cloud computing concepts

Soft Skills :

- Excellent communication and presentation skills.

- Strong analytical and problem-solving abilities.

- Ability to work independently and as part of a team.

- Passion for learning and staying abreast of industry trends.

Additional Qualifications :

- Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional - Designer (SCPD) would be an added advantage

- Experience with modern frameworks like Angular js.