E-Commerce Executive

Job Overview

We are looking for a proactive and detail-oriented E-commerce Executive to manage online product listings, coordinate with marketplaces, handle customer queries, and assist in digital campaign execution. The ideal candidate should be comfortable managing day-to-day operations and contributing to the overall growth of our online business.

Responsibilities

• Product listing and catalog management on platforms like Amazon, Flipkart, Meesho, JioMart, etc.
• Regularly update product details, specifications, pricing, and images.
• Handle and respond to customer queries received via the company website, emails, or chat.
• Attend and manage IVR and inbound customer calls related to e-commerce orders or inquiries.
• Coordinate with warehouse/logistics for inventory updates and smooth order dispatch.
• Monitor daily orders, returns, cancellations, and ensure timely resolution.
• Run and monitor ads on e-commerce platforms (Sponsored Ads, keyword bidding, etc.).
• Collaborate with the marketing team to run online promotions and offers.
• Maintain accurate sales, inventory, and performance reports.
• Support in managing D2C (direct-to-customer) website back-end (product uploads, order tracking, etc.).

Criteria:

• Graduate in Business, Marketing, or a related field.
• 1-2 years of experience in E-commerce operations.
• Familiarity with platforms like Amazon Seller Central, Flipkart Seller Hub, etc.
• Proficient in MS Excel, Google Sheets; basic data entry and reporting.
• Strong communication skills both verbal (for calls) and written (for customer responses).
• Ability to handle customer service tools and e-commerce dashboards.
• Knowledge of ad campaign tools on marketplaces is an added advantage.
• Multi-tasking ability and strong attention to detail.