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8 Datacultr Jobs

Executive - Product Support LATAM

0-3 years

Gurgaon / Gurugram

1 vacancy

Executive - Product Support LATAM

Datacultr

posted 1mon ago

Job Role Insights

Flexible timing

Job Description


  • Anywhere In LATAM Region
  • Work Remotely
  • Full time
Qualification Any Graduate / Pursuing Graduations/ Under Graduation
Notice Period Immediate Joiners only
Job Category : Executive Product Support LATAM


Role :
As a Product support team member you will be maximizing the sustainable value for our customers
and in turn our organization through long-term customer success strategies. You will be working with
a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.


Key Responsibilities :
  • Listening to our B2B Customer s concerns and handling product related complaints or queries
    on TAT basis.
  • Contribute ideas to resolve customer problems to improve productivity.
  • Maintain and update customer documentation as needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time
    limits; follow up to ensure resolution.
  • Actively listen to the concerns with a Solution Oriented approach.
  • Manage transactions over CRM.


Key Requirements :
  • Smart Fresher with positive attitude and good command over Spanish English can apply.
  • Must have 6 months 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
  • Active Listener.
  • TAT oriented approach.
  • Good working knowledge with Microsoft Excel or Microsoft Suite is preferred.
  • Excellent interpersonal skills.


Perks Benefits
  • Flexible Working Hour
  • Medical Benefits
  • Exciting Work Culture
  • Professional Development Through Upskilling .

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Prepare for Product Support roles with real interview advice

People are getting interviews at Datacultr through

(based on 2 Datacultr interviews)
Campus Placement
50%
50% candidates got the interview through other sources.
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What people at Datacultr are saying

What Datacultr employees are saying about work life

based on 9 employees
71%
66%
80%
Flexible timing
Monday to Friday
No travel
View more insights

Datacultr Benefits

Submitted by Company
Health Insurance
Soft Skill Training
Flexible Shift Timings
Submitted by Employees
Team Outings
Education Assistance
Health Insurance
Cafeteria
Work From Home
Job Training +6 more
View more benefits

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Datacultr Gurgaon / Gurugram Office Location

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Gurgaon/Gurugram, Haryana Office
Sector 65, Golf Course Extension Road, Gurgaon/Gurugram, Haryana

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