Operations Manager

The FTL Operations Manager is responsible for overseeing the end-to-end management of full truckload (FTL) logistics operations. This role involves managing Drivers and Vendors, ensuring timely delivery of goods, and ensuring compliance with legal and safety regulations. The FTL Operations Associate will also be responsible for driving process improvements and managing a team to achieve operational excellence.

Key Responsibilities:
Oversee daily FTL logistics operations to ensure smooth movement of goods.
Ensure timely dispatch, transit, and delivery of shipments.
Address operational challenges, including vehicle arrivals delays, Loading delayed, Wrong Documentations
Ensure all transportation activities comply with regulations and safety standards.
Manage and maintain all necessary documents, including e-way bills, permits, and insurance papers.
Stay updated with transportation laws and ensure the company remains compliant.

Team Leadership & Development:
Lead and train the operations team to meet performance goals.
Conduct regular performance reviews and ensure team members are well-equipped with the necessaryskills and knowledge.
Foster a culture of continuous improvement within the team.

Required Skills and Qualifications:
Experience: 4+ years in logistics operations, specifically in FTL management.
Education: Bachelors degree in Logistics, Supply Chain Management, or a related field.

Skills:
Strong leadership and people management abilities.
Ability to analyze data and make informed decisions quickly.
Excellent communication and interpersonal skills.

Preferred Qualifications:
Previous experience in managing FTL operations.
Knowledge of legal regulations in transportation (e.g., GST compliance, e-way bills).
Ability to manage high-pressure situations and work within tight deadlines.

Key Performance Indicators (KPIs):
On-time Vehicles Arrival
On- time Vehicles loading
Documents Part for Movement
Incident or complaint resolution time
Shortage& Damage Control
Minimize the Off-Role Implants Cost