Associate- client servicing (operations)

Responsibilities:

Operations
● Oversee and control operations across the FCs large sites in respective zones
● Monitor client TATs daily and handle escalations from Client servicing teams
● Client TATs to be monitored and kept under targets
● Review FC plans with regards to the following
o Manpower planning
o Capital expenditure (including IT assets)
o Consumables planning
● Take ownership of FC P&L in respective zones
● Keep costs under control as per budgeted figures
● Meet with new clients to help them understand operations and ensure successful client start-up
● Meet with key existing clients to understand their issues and use the feedback to improve operations
● Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action.
● Conduct RCA and investigations whenever any cases of theft arise and take necessary action
● Carry out routine audits across FCs to ensure compliance of the following
o Operational SOPs
o Legal / regulatory compliances
o Health and Safety guidelines
● Setup an interaction with external stakeholders – Courier partners / Vendors / Clients to gather competitive intelligence
● Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones.
● Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met.
● Responsible for designing and implementing improved processes or operational policies.
● Recommends changes to products, or services to fulfill customer needs to the quality team.
FC setup and expansion
● Take ownership of the FC expansion plan in respective zone
● Scout for FC locations wherever they are yet to be finalized
● Be involved in the FC layout finalization and provide feedback in design discussions
● Take ownership of the FC execution plan in respective zone
● Ensure that FCs are setup as per design of the Process excellence teams
● Ensure that FCs are setup as per agreed timelines
● Ensure that FC hiring is carried out so as to operationalize the FC on time

Capital Expenditure
● Generate capex requirements of individual FCs on a monthly basis. Carry out a basic evaluation of whether the capex is
required or not at the FC level
● Collate capex requirement across multiple FCs and present the business case for approval in the 1st week of each month

Misc. Requirements

• Command / good rapport with local bodies
  ● Thorough knowledge on regional tax structure