Digiversal - Executive - Customer Support (1-2 yrs)

Role Overview:

As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.

Key Responsibilities:

- Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.

- Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.

- Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.

- Identify customer needs and provide tailored solutions, contributing to revenue growth.

- Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.

- Maintain a collaborative approach with internal teams to ensure smooth operations.

- Work in a 24/7 dynamic environment with flexible shift schedules.

- Ensure data accuracy and maintain comprehensive records of customer interactions

Required Skills & Competencies:

- Excellent communication skills in English (preference for Australia/UK accent proficiency).

- Strong interpersonal and analytical skills.

- Proficiency in typing (high speed and accuracy required for live chat support).

- Ability to work under pressure and meet tight deadlines.

- Effective multitasking and time management capabilities.

- Strong problem-solving skills with a customer-centric approach.

- Proficiency in CRM tools and Microsoft Office Suite is an added advantage.

Educational Qualifications:

- Graduate from a reputed institution (any discipline).

- MBA or a Masters degree in a specialized subject is an added advantage.

- 1-2 years of experience in international client handling (voice and non-voice support).

- A background in Management/Medical Science/Finance/accounting or engineering is beneficial but not mandatory.