DSRC - Jira Administrator (5-7 yrs)

Description :

This is a full-time remote role for a Jira Admin.

The Jira Admin will be responsible for day-to-day administrative tasks and configuration of Jira, including managing user access, workflows, and customizations.

They will collaborate with cross-functional teams to gather requirements, troubleshoot issues, and provide user support.

The Jira Admin will also ensure data integrity, perform system upgrades, and contribute to process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Design, implement, and maintain enterprise applications to ensure optimal performance, security, and scalability

- Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization

- Provide expert-level support for enterprise applications, addressing and resolving complex technical issues

- Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly

- Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement

- Implement performance optimization strategies to enhance the overall efficiency of enterprise applications

- Lead incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence

- Develop and maintain incident response plans and documentation

- Collaborate with cross-functional teams, including developers, system administrators, and

business stakeholders, to ensure seamless integration and functionality of enterprise applications

- Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices

- Provide training and knowledge transfer to junior support staff

- Identify opportunities for process improvement and automation to enhance the efficiency of application support operations

- Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions

REQUIRED SKILLS AND ABILITIES :

- In-depth knowledge of Confluence and Jira administration, customization, and optimization.

- Familiarity with the Big Picture plugin for Jira and its integration with project management processes.

- Experience with open-source CRM application configuration and support.

- Familiarity with the support of Confluence and Jira database layer.

- Experience with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred.

- Ability to troubleshoot operational performance issues

- Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog

- Ability to effectively manage multiple tasks and projects simultaneously

- Demonstrated ability to adapt quickly to changes in workload demands to support the business

- Demonstrated ability to stay focused on projects from inception to completion

- Ability to effectively prioritize workload based on urgency levels and short timeline

- Ability to communicate system related issues and resolutions properly and effectively

- Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting

- Ability to work well independently and collectively in a collaborative environment.

- Ability to recognize when to escalate unresolved issues to the appropriate channels