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Associate Manager Infrastructure Services
3-7 years
Bangalore / Bengaluru
1 vacancy
Associate Manager Infrastructure Services
DXC Technology
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Microsoft Windows server, Server core, Windows Cluster, other features/Roles issues, 2008, 2012, 2016 and 2019.
- Advanced troubleshooting skills with Microsoft debugging tools for Microsoft Windows Hyper-V server,2008, 2012, 2016 and 2019
- Microsoft Active Directory, AD tools, ADFS (e.g.:- DCdiag, replmon, etc), Azure AD.
- Advanced troubleshooting skills with Microsoft debugging tools for Microsoft AD issues, 2008, 2012, 2016 and 2019.
- Adequate knowledge on handling Azure IAAS, PAAS & SAAS services.
- Microsoft Storage Spaces Direct (S2D).
- Adequate knowledge on storage technologies - both DAS and SAN.
- Extensive knowledge on High Availability and Load balancing technologies.
- Adequate knowledge on designing and developing disaster recovery solutions.
- Extensive knowledge on secure communication and SSL certificates.
- Current Microsoft Expert Certification (Preferred).
- Ensure DXC accounts are supported 24x7 with minimum disruption to their business operations on P1 issues and 24x5 on all other issues.
- Diagnose and troubleshoot Microsoft related product queries or problem as quickly as possible.
- Meet SLA s and follow document processes required by EMSC.
- Manage and coordinate timely communications with client and Microsoft.
- Track and log time on all cases.
- Maintain a successful resolution rate of 85% of cases without involving Microsoft vendor.
Employment Type: Full Time, Permanent
Functional Areas: Other
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DXC Technology Benefits
Work From Home Soft Skill Training International Relocation Health Insurance Job Training Unlimited PTO 
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