Talent Acquisition Specialist (Contact Centre Hiring)

About the Role:
We are seeking a dynamic and results-driven Recruitment Specialist with expertise in bulk hiring for call centre outbound and inbound processes within the financial services domain. This role demands end-to-end recruitment proficiency, from sourcing to offer closure, ensuring high-quality talent acquisition to meet our business needs.

Key Responsibilities:

• Talent Sourcing:
• Develop and implement innovative sourcing strategies to attract top talent for outbound and inbound call centre roles.
• Leverage job boards, social media platforms, employee referrals, and recruitment networks.
• Candidate Screening & Assessment:
• Conduct pre-screening interviews to evaluate candidates' communication skills, fitment, and role alignment.
• Coordinate and manage interview schedules between candidates and hiring panels.
• End-to-End Recruitment Management:
• Manage the entire recruitment lifecycle, from sourcing to onboarding, ensuring timely closures.
• Maintain candidate pipelines to meet high-volume hiring demands efficiently.
• Stakeholder Collaboration:
• Work closely with hiring managers to understand role requirements and ensure alignment with business objectives.
• Provide regular updates on hiring progress and market insights.
• Compliance & Reporting:
• Ensure all recruitment activities comply with company policies and labor laws.
• Maintain accurate documentation of candidate data and generate periodic recruitment reports.

Key Requirements:

• Education:
• Graduation/Post Graduation in Human Resources or a related field (mandatory).
• Experience:
• 3-5 years of experience in recruitment, with a focus on bulk hiring for call centre processes in the financial services sector.
• Hands-on experience in managing high-volume hiring and meeting tight deadlines.
• Skills & Competencies:
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in recruitment tools and Applicant Tracking Systems (ATS).
• Ability to thrive in a fast-paced, target-driven environment.

Why Join Us?

• Opportunity to work with a leading financial services organization.
• Exposure to high-impact hiring projects.
• Collaborative and growth-oriented work environment.

If you're passionate about finding the right talent and thrive in fast-paced recruitment challenges, wed love to hear from you!