ELLKAY - Senior Vice President - Operations (15-20 yrs)

Position Overview:

- We are seeking a dynamic and experienced Senior Vice President to lead and scale operations at our India office located in Ahmedabad.

- This is a senior leadership position, responsible for driving operations, overseeing cross-functional integration with our US teams, and leading strategic initiatives that support business growth and innovation.

- You'll play a critical role in shaping the operational strategy, managing budgets and resources, optimizing performance, and ensuring alignment with ELLKAY's overall mission and objectives.

Key Responsibilities:

- Operations, Strategic Leadership & Planning.

- Develop and execute operations and strategies aligned with company goals.

- Set long-term objectives and OKRs; track progress and drive accountability.

- Create a roadmap for scaling India operations and integrating seamlessly with US teams.

- Evaluate and enhance organizational structure, functions, and roles.

- Identify opportunities for innovation, automation, and process enhancements.

Operations Management.

- Oversee daily operations across all functions, ensuring quality, productivity, and efficiency.

- Manage operational budgets and optimize resource allocation for cost-effective delivery.

- Drive continuous improvement initiatives using Lean/Agile/Best Practice methodologies.

- Ensure compliance with corporate policies and local regulatory requirements.

Team Leadership & Development.

- Lead, mentor, and develop high-performing teams across departments.

- Foster a culture of accountability, collaboration, and continuous learning.

- Promote diversity, equity, and inclusion in team development and hiring.

- Establish a customer-centric mindset throughout operations to enhance service delivery.

- Cross-functional Collaboration.

- Work closely with leadership in Sales, Marketing, HR, Finance, IT, and Product.

- Support new initiatives, product rollouts, and market expansion efforts.

- Collaborate with HR on workforce planning and organizational development.

- Data-Driven Decision Making.

- Leverage performance metrics and analytics to inform strategy and operations.

- Implement tools for real-time tracking of key operational indicators.

- Present performance updates and insights to the COO and executive leadership.

- Oversee full financial performance of the India office, including P&L management.

Risk Management & Compliance.

- Ensure all operations are compliant with legal, regulatory, and corporate standards.

- Identify operational risks and implement timely mitigation strategies.

- Change Management & Process Optimization.

- Lead operational change initiatives, ensuring smooth transitions and stakeholder alignment.

- Champion process optimization to drive efficiency, reduce cost, and enhance service quality.

Required Qualifications:

- Bachelor's or Master's degree in Business, Operations, Technology, or related field.

- 15+ years of progressive leadership experience, including 5+ years in a senior operations role.

- Proven expertise in managing cross-functional teams and leading strategic initiatives.

- Strong understanding of the Indian business environment and workforce dynamics.

- Prior experience in healthcare IT, SaaS, or data interoperability is a strong plus.

- Demonstrated experience in P&L ownership, budgeting, and financial planning.

- Excellent leadership, communication, analytical, and decision-making skills.