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106 Equiniti Jobs
TA Ops SME
Equiniti
posted 3+ weeks ago
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Fixed timing
Key skills for the job
Job Description
Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team s performance and actively seek improvements to satisfy our customer needs.
Core Duties and Responsibilities
- To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.
- Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy environment.
- Analysis of key quality date to establish coaching priorities across team.
- Act as a point of reference for the team.
- Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues.
- Work alongside the UK, US and Amsterdam operational team to ensure communication and operations are aligned.
- Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
- Support the team deliverable by undertaking a range of roles and tasks when required.
- Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- Your business shift hours and holiday calendar will be aligned based on your project allocation, ie UK or US.
- Achievement of agreed service standards. Motivation and efficiency of team members.
- Development of knowledge, competence and skills of self and team.
- Adherence to procedures, policies and Integrated Management System requirements.
- Quality of recommendations for continuous improvement.
- Effectiveness of change management and communication.
- Effective communication with team stakeholders.
Competencies and Experience
- Prior Transfer Agent or Securities Industry experience within the financial market.
- Deliver quality to our customers.
- Drive to improve results and standards by working together as a team
- Taking ownership and responsibility, Exhibit exceptional leadership skills
- Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
- Explains the reasoning behind what is being said to ensure understanding and acceptance.
- Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.
- Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
- Plans, co-ordinates and controls the work and resources of the team.
- Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
- Excellent verbal, written, and interpersonal communication skills
- Give constructive feedback in order to identify individual s development needs.
- Maintain consistency and fairness throughout the process.
- Has a very good understanding of the Group s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
- Able to assess the impact of change on products, systems, processes and people.
- Develop and maintain relationships with key contact in all relevant areas.
- Should have good understanding of the business environment in which Equiniti operates and of industry best practice.
- Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti s business and overall aims, including relevant IT industry developments.
- Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
- Ability to multi task and meet deadlines while working in a fast paced, high volume environment
- May require the need to travel to other locations.
- Willing and able to work extended hours as needed.
Benefits:
- Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
- 3 days of additional leaves on above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
- Business related certification expense reimbursement
- Comprehensive Medical Assurance coverage for dependents Parents
- Cab transport for staff working in UK US shift
- Accidental Life cover 3 times of concerned CTC
Employment Type: Full Time, Permanent
Read full job description
What people at Equiniti are saying
Operations salary at Equiniti
reported by
3
employees
with 2-4
years exp.
₹4.2
L/yr - ₹4.4
L/yr
20%
more
than the average Operations Salary in India
View more details
What Equiniti employees are saying about work life
based on 386 employees
Strict timing
Monday to Friday
No travel
Day Shift
Equiniti Benefits
Submitted by Company
Training and Development Opportunities Employee Rewards and Recognition Program Attractive Leave Policy and Maternity Benefits Transportation Medical and Other Insurance
Submitted by Employees
View more benefits 
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