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12 Equinix Jobs

Data Center Customer Operations Engineer V

5-7 years

Mumbai

1 vacancy

Data Center Customer Operations Engineer V

Equinix

posted 2mon ago

Job Description

  • Handles requests requiring skilled rack and stack support of customer equipment.
  • Able to read skilled installation spreadsheet plans and supports implementing installations accordingly.
  • Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets
  • Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling.
  • Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements.
Queue Management
  • Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times.
  • Reviews expedited requests and handles or re-directs to appropriate team members.
  • Supports cross functional teams by collaborating on customer tickets.
  • Maintains detailed written records of all work activity.
  • Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests.
  • Creates Purchase Orders (POs) and Purchase requests (PRs).
  • Assigns locks and keys for both Equinix and customer keys, where applicable.
  • Supports creating reports to customers (e.g. power or access).
  • Updates local asset databases and other systems.

Testing/Troubleshooting
  • Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing.
  • Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.).
  • Supports advanced testing and troubleshooting.

Cross Connects
  • Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing.
  • Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.

Projects
  • Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects.
  • Supports vendors on various datacenter related projects.
  • Performs quality assurance on new customer installation or deployments

Training
  • Supports standard operating procedures and best practices to maintain a high level of service is maintained.
  • May coach others on operations procedures and basic safety.
  • May provide coaching and mentorship to more junior team members.

Customer Management
  • Supports customer satisfaction through timely and precise order execution and quality assurance checks.
  • Delivers a high level of service and an excellent customer experience when interfacing with customers.
  • Supports sensitive customer situations.
  • Manages time expectations on new deployments and existing alterations.
  • Supports customers on-site by through access control and escorting services.
  • Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations.

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

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What people at Equinix are saying

What Equinix employees are saying about work life

based on 40 employees
76%
84%
83%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Equinix Benefits

Health Insurance
Cafeteria
Work From Home
Team Outings
Soft Skill Training
Free Transport +6 more
View more benefits

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