GNOC Network Engineer

GNOC Network Engineer Technical Skills required Experience on ITIL and Service Management concepts primarily Change, Incident and Event management. Good understanding of network monitoring concepts and tools. Experience working on Cisco LAN switching Experience working on Juniper LAN switching Experience working on Juniper WAN switching Experience working on Velo Cloud Experience working on Cisco WAN environment. Ability to troubleshoot issues related to routing Protocols : OSPF, EIGRP, BGP Skills to analyze Network performance related issues Support Cisco / Juniper based LAN segments Experience working on TCP packet analyzer tools, ethereal, sniffer etc. Experience working on Riverbed cascade / Bluecoat packet shapers Experience working on Aruba Wireless environment Experience working on Infoblox DNS servers Experience working on F5 GTM/LTMs Good understanding of firewall and proxy servers Primary Responsibilities Restoration of high severity incidents Lead and drive restoration calls Engage & drive restoration with required vendors Identify RCA for incidents & provide remediation plan to functional teams Present monthly view of incidents/restoration efficiency, RCA & remediation Review & approve CRQs for impact assessment Keep the Config Management DB updated Keep the Known Error DB updated Identify improvement opportunities in the env & handover to the functional teams Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly Formal Education & Certification Bachelors degree in computer science / information system or equivalent - Preferably CCNA with an experience of L1/ L2 network support