Client Engagement Associate

• Interact with clients and build relationships with them while ensuring their needs are being met
• Explain design stages from commencement to implementation to client and ensure an understanding of the same
• Create project timelines to share with client and internal teams and ensure all are on board to meet timelines specified
• Create commercial contracts or agreements as required and work towards contract sign-offs and appointment of firm
• Ensure that the correct terms of sale are entered into the client database to prevent avoidable billing issues
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client concerns in a professional manner
• Keep records and documentation of client interactions in a systematic manner which is easy to share and archive
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Maintaining an accurate record of all existing and potential clients
• Other client engagement tasks such as greetings on festivals, birthdays

Education & Skills Requirement

• Bachelor s degree in business administration or an industry-related field
• Proven experience working as a client servicing associate into Design Industry
• Proficiency in Microsoft Office Suite
• The ability to work efficiently under pressure
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills
• Effective communication skills

Some of the skills you need to succeed include:

Communication skills
You need strong communication skills and great language skills to communicate messages to target audiences. Your communication skills would help you express your ideas as well as produce work that incorporates a messaging hierarchy.

Problem-solving skills
A strong problem-solving skill will allow you to modulate your messages to respond to client s changing needs as well as propose fresh solutions to clients to show your willingness to generate solutions.

Collaboration skills
Your ability to work as a team-member with multi-disciplinary and cross-functional teams will be important to manage projects and the assigning them to suitable team members.