Infrastructure Lead - IT

Job Description

Primary Focus

• Build, configure and operate Microsoft Windows Server Environment
• Manage Active Directory
• Entra ID
• Hyper-VManage server and storage resources
• Develop and implement agile and scalable infrastructure solutions, with advanced monitoring and alerting, while establishing best practice tools, frameworks, and processes
• Assists with advanced troubleshooting (proficient in all levels and phases of systems support)
• Identify, diagnose, and resolve connection, reliability, or performance issues
• Contact vendor technical support for Priority 1 incidents and requests
• Develop scripts (mainly Powershell) to deliver automation and innovation initiatives, ability to drive automation initiatives independent of automation tools.
• Validate system upgrades and patches when required

Additional Focus Areas

• Team members are expected to grow their expertise in other systems engineer areas to provide support for the entire IT infrastructure landscape through formal training, job shadowing, service transition and documentation
• Evaluate, recommend, manage, and operate compute and storage resources on Cloud
• Support of non-Windows operating systems

Core IT Infrastructure Technology / Operations Duties

• Partner with other infrastructure Team Members to learn, develop and enhance the skills needed to support software-based infrastructure
• Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs (Standard Operating Procedures), management of IT Incidents/Problems and IT Changes as per well-defined ITIL processes, as implemented in the ITSM system.
• Contribute to the reference documents to establish consistency and shared knowledge of Operations best practices and delivery methods.
• Deliver quality documentation allowing smooth day-to-day operations
• Identify opportunities to innovate, extend and enhance service delivery wherever possible
• Participate in disaster recovery plans and practicing recovery operations
• Consult with senior peers to learn through experience
• Partner with key vendors to maintain an understanding of modern technology and leading practices
• Cooperate closely with other Zone / Regional / Group IT Infra resources
• Provide after-hours on-call support (rotation) and participate with solution implementation (upgrades, new releases, …) and deployment activities after hours as needed

Additional / Certifications

• Microsoft Certifications like Former MCSE, MCST are required
• Certifications in any of the following or similar technologies are a plus: Azure, VMWare
• ITIL Foundation certification is a plus

Work Experience

• Minimum 7-10 years of experience on Windows 2016-2019 Server environments, Microsoft Active Directory
• Minimum 2-4 years of experience in managing public cloud-based resources in Microsoft Azure
• Experience on Hyper-V/VMware virtualization environments
• Experience or knowledge on Bare Metal Servers (ILO, IDRAC, Firmware management)
• Experience or knowledge on Storage Concepts
• Experience with or knowledge on backup tools like CommVault

Competencies & Skills: 

Technical Skills

• Experience in IT Infrastructure and Operations administration, engineering, architecture (enterprise scale), including demonstrated working experience with:
• Windows OS system administration
• Microsoft Active Directory
• Entra ID Administration
• Microsoft PKI Services
• Virtualization technologies like Hyper-V/VMware
• Infrastructure Services (DNS, DHCP, NPS, etc.)
• Automation and self-service solutions
• Scripting languages such as PowerShell, Bash, etc…
• A solid understanding of Windows Systems Administration, Active Directory virtual machines, and networking fundamentals.
• Knowledge on Azure fundamentals (IAM, network, security, etc.), plus working experience with (provisioning of / migration to / support of) Azure Server & Storage resources
• Hands-on experience creating resource groups, virtual networks, load balancer, virtual machine, attaching storage disks, amongst other Cloud operations
• Experience supporting IaaS, PaaS, and SaaS based solutions
• Experience with or knowledge of backup & disaster recovery preparedness, monitoring, testing, and activation.
• Experience in monitoring, alerting and analytics, proactive maintenance, root cause analysis, and troubleshooting. Working experience in observability tools
• Exposure with IaC: Terraform, Ansible, etc. is a plus
• Understanding of Docker, Kubernetes and Jenkins, etc.

Other / Soft skills

• Passion for technology and staying current with emerging security trends
• Accustomed to working in a fast-paced environment with a career track-record of engineering, developing, deploying, and maintaining business critical systems
• Able to troubleshoot complex problems, and translate technical issues into understandable business language for end users
• Compliance with standards for quality, performance, or productivity
• Able to prioritize, drive results and provide clear and documented status updates/metrics to management.
• Translate business requirements into scalable infrastructure designs, cost models, and forecasts.
• Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organization (internal employees, contractors, managers, third parties, etc.).
• Apply curiosity and technological intellect to analyze emerging concepts and make necessary recommendations to achieve transformational results in Deployments, Application & Infrastructure Support, and Automation Setup and Implementation.
• Knowledge of laboratory (regulated/controlled environment) operations and processes is a plus
• Familiarity with relevant regulatory requirements (GxP, HIPAA, GDPR, …) is a plus

Qualifications

Bachelor's degree in computer science / comparable fields or equivalent working experience.

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