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Manager
EXL Service
posted 3+ weeks ago
Job Description
Group Healthcare
Sub Group Healthcare
Organization Payment Services
LOB Payment Services
SBU Healthcare Products & Platforms
Country India
City Chennai
Center IN Chennai C51
Skills
Skill
Healthcare - Payor SDLC Agile Scrum Waterfall Elicitation BRD/FSD Creation Stakeholder Management Process Flow User stories Presentation JIRA Visio Draw io SQL Azure DevOps AI Payer business process
Minimum Qualification
B.Tech/B.E
Certification
No data available
Job Description
Manager, Business Analyst C1
Employment Type: Permanent Location: Chennai
Responsible Functions
- Gen AI: Expertise in leveraging advanced AI technologies to analyze business processes, identify automation and optimization opportunities, and drive data-driven decision-making. Capability to collaborate with stakeholders to translate business needs into AI solutions, ensuring seamless integration and maximizing operational efficiency, productivity, and innovation.
- Product Vision & Strategy: Perform market analysis to understand market landscape including competitor analysis, trends and customer needs to help define and communicate product vision & strategy aligning with company objectives
- Stakeholder Engagement: Interact with diversified stakeholders to conduct JAD sessions and use variety of techniques to elicit, elaborate, analyze and validate client requirements. Interact with Business team to conduct product demonstrations, evaluate, prioritize and build new features and functions.
- Requirements Management: Analyze and develop Business Requirements Document (BRD) and Functional Specification Document (FSD) for client/business reference. Translate Business Requirements to User Stories, Prioritize the Backlog and conduct Scrum Ceremonies for development consumption.
- Functional Solution Development: Responsible for End-to-End Functional Solutioning. Analyze the Business problem and validate the key business requirements to create a complete picture of workflows and technical requirements fulfilled by existing and proposed software. Identify, define and evaluate potential product solutions, including off-the-shelf and open-source components, and system architecture to ensure that they meet business requirements.
- Communication & Collaboration: Be a strong interface between Business and Internal stakeholders. Collaborate with development team (including architecture, coding & testing teams) to produce/maintain additional product and project deliverables like technical design, testing & program specifications, additional test scenarios and project plan. Proactively manage expectation regarding roadblocks, in the critical path to help ensure successful delivery of the solution.
- Business Value: Comprehend the business value of the fundamental solution being developed, assess the fitment within the overall architecture, risks and technical feasibility. Drive business metrics that will help optimize business & also deep dive into data for insights as required
- Team Management: Manage a small team of Business Analysts, define clear goals and be accountable for the functional solution delivered by the team. Participate in recruitment and building a strong BA team.
- RFP Support: Participate in Request for Information/Proposal handling and support with responses & solutions to questions or information requested.
- Client/Business Training: Work with Technical Writers to create training material and handle product/platform training sessions with diversified stakeholders.
Essential Functions
- Multi-disciplinary technologist who enjoys designing, executing and selling Healthcare solutions, and being on the front-line of client communications and selling strategies
- Deep understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
- Knowledgeable and cognizant of how data management and science is used to solve organizational problems in the healthcare context
- Hands-on experience in two (or more) areas of the data and analytics technical domains - Enterprise cloud data warehousing, integration, preparation, and visualization along with artificial intelligence, machine learning, data science, data modeling, data management, and data governance
- Strong problem solving and analytical skills: Ability to break down a vague business problem into structured data analysis approaches & ability to work with incomplete information and take judgment-driven decisions based on experience.
- Experience ramping up analytics programs with new clients, including integrating with work of other teams to ensure analytics approach is aligned with operations as well as engage in consultative selling
Primary Internal Interactions
- Review with the Product Manager & AVP for improvements in the product development lifecycle
- Assessment meeting with VP & above for additional product development features.
- Manage a small team of business analyst to lead the requirements effort for product development
Primary External Interactions
- Communicate with onshore stakeholder & Executive Team Members.
- Help the Product Management Group set the product roadmap & help in identifying future sellable product features.
- Client Interactions to better understands expectations & streamline solutions. If required should be a bridge between the client and the technology teams.
Skills
Technical Skills
Required Skills - SME in US Healthcare with deep Knowledge on Claims & Payments Lifecycle with at least 8 years of experience working with various US Healthcare Payer clients
Skills Must Have
- Excellent understanding of Software Development Life Cycle & Methodologies like Agile Scrum, Waterfall etc.
- Strong experience in requirements elicitation techniques, functional documentation, stakeholder management, business solutions validation and user walkthroughs.
- Strong documentation skills to create BRD, FSD, Process Flows, User Stories
- Strong presentation skills.
- Good knowledge of SQL.
- Knowledge of tools like Azure Dev Ops, Jira, Visio, Draw.io etc.
- Experience in AI or Gen AI projects.
Skills Nice to Have
- Development experience of 2 or more years will be good to have
- Experience on Big Data Tools not limited to Python, Spark + Python, HIVE, HBASE, Sqoop, CouchDB, MongoDB, MS SQL, Cassandra, Kafka
- Knowledge of Data Analysis Tools (Online analytical processing (OLAP), ETL frameworks)
- Knowledge of Enterprise modeling tool and data integration platform (Erwin, Embarcadero, Informatica, Talend, SSIS, DataStage, Pentaho)
- Knowledge of Enterprise business intelligence platform (Tableau, PowerBI, Business Objects, Microstrategy, Cognos)
- Knowledge of Enterprise data warehousing platform (Oracle, Microsoft, DB2, Snowflake, AWS, Azure, Google Cloud Platform)
Process Specific Skills
Delivery Domain - Software Development SDLC & Agile Certifications
Business Domain - US Healthcare & Payer Analytics
Payment Integrity
Fraud, Waste & Abuse
Claims Management
Soft Skills
- Understanding of Healthcare business vertical and the business terms within
- Good analytical skills.
- Strong communication skills - oral and written
- Ability to work with various stakeholders across different geographical locations
- Should be able to function as an Individual Contributor as well if required.
- Strong aptitude to learn & implement healthcare solutions.
- Good Leadership Skills.
Working Hours
General Shift 12PM to 9 PM
Will be required to extend as per project release needs
Education Requirements - Masters or bachelors degree from top tier colleges with good grades, preferably in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience
Digital Solution Center
Employment Type: Full Time, Permanent
Read full job description
What people at EXL Service are saying
Rating based on 103 Manager
reviews
Anonymous · Other
in Noida
Likes
Company has work life balance and flexible working hours in Analatics and Digital.
- Work-life balance - Good
Dislikes
In last 3-4 years many veteran top management leave the organization and those who replace them they are not upto. They are trying to implement US work culture, like hire fire culture but in terms of package they are not even follow Indian market. The new top management don't even respect those who spend more than a decade in the organization.
- Salary - Poor
+2 more
Manager salary at EXL Service
reported by
1.1k
employees
with 4-17
years exp.
₹15.4
L/yr - ₹28
L/yr
23%
more
than the average Manager Salary in India
View more details
What EXL Service employees are saying about work life
based on 7.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
EXL Service Benefits
Submitted by Company
Life Insurance Disability Insurance Critical Illness Insurance Dental Insurance & Vision Insurance Parental leave Your time and your family
Submitted by Employees
View more benefits 
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