Team Lead - Medicare Enrollment

Location: Bangalore (Work from Office)
Grade: G
Designation: Team Executive
Shift: Night shift

Number of Positions: 1

About the Role:

We are seeking a dynamic and experienced Team Lead with a strong background in US Healthcare, specifically in Member Enrollment. The ideal candidate will have proven experience in managing teams, excellent communication skills, and a deep understanding of the healthcare domain. This is a Team Lead role and requires hands-on leadership experience in enrollment processes.

Key Responsibilities:

• Lead and manage a team responsible for US healthcare member enrollment activities.
• Ensure compliance with CMS guidelines and support processes related to Medicare (preferred).
• Monitor team performance and provide regular coaching, feedback, and performance reviews.
• Prepare and maintain internal and client reports accurately and on time.
• Coordinate and conduct training sessions for new and existing team members.
• Act as a liaison between the team and upper management, ensuring seamless communication.
• Handle team escalations and resolve operational issues efficiently.
• Ensure adherence to quality, compliance, and productivity standards.
  
  

Mandatory Skills:

• Proven Team Lead experience (on paper).
• Strong knowledge of the US Healthcare system.
• Hands-on experience in Member Enrollment processes.
• Willingness to work night shifts
  

Preferred Skills:

• Exposure to Medicare processes and guidelines.
• Familiarity with CMS compliance standards.
  

⚠️Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.