GemPundit - Senior Inside Sales Executive (0-6 yrs)

Job Title: Sr. Inside Sales Executive

Location: Gurugram, Sector 28, Near Sikandarpur or MG Road

Working Hours: Rotational Shift

Experience: 0-8 Years

Company: GemPundit.com

Availability: Immediate Joiner - 15 Days

About GemPundit:

GemPundit.com is a premier online retailer specialising in gemstones and gemstone-based jewellery. Our mission is to offer high-quality, natural gemstones with expert guidance to help clients make informed choices. With a global customer base and a dedicated team of gemologists, designers, and sales professionals, GemPundit is an established leader in the gemstone and jewellery market.

Roles and Responsibilities:

- Lead Generation & Conversion: Reach out to prospective customers through calls, emails, and online platforms to generate leads and guide them through the purchase process.

- Product Knowledge: Understand and communicate the value of gemstones and jewelry effectively to meet customer needs and preferences.

- Customer Relationship Management: Maintain customer records, engage with clients, and follow up regularly to ensure satisfaction and repeat business.

- Sales Target Achievement: Consistently work towards meeting and exceeding monthly and quarterly sales targets, contributing to the team's overall success.

- Market Analysis: Keep updated on industry trends and customer demands to provide valuable insights to the marketing and product teams.

- Customer Queries & Support: Address customer inquiries on products, order processing, and delivery, ensuring a smooth and efficient buying experience.

- Upselling & Cross-selling: Identify opportunities to recommend related or upgraded products, enhancing the overall customer experience and increasing sales volume.

- Order Processing & Coordination: Collaborate with operations and dispatch teams to ensure timely product delivery and resolve any issues that arise.

Desired Skills and Qualifications

- Educational Background: Bachelor's degree in any field; a diploma in Sales/Marketing is a plus.

- Experience: 0-8 years of experience in inside sales or customer service roles, preferably in the e-commerce or retail industry.

- Communication Skills: Strong verbal and written communication skills; proficiency in English is essential.

- Sales Mindset: Goal-oriented with a proactive approach to achieving targets and a strong desire to excel in a competitive environment.

- Customer-centric: High level of empathy and an ability to understand customer needs and preferences.

- Tech Savvy: Familiarity with CRM software, MS Office, and online communication tools.

Why Join GemPundit:

- Exciting Work Environment: Work in a dynamic, fast-paced environment with a team passionate about gemstones and customer satisfaction.

- Growth Opportunities: Clear paths for career advancement and development in sales and other roles within the company.

- Comprehensive Training: Gain in-depth knowledge of gemstones and jewelry, and receive training on sales techniques to help you succeed.

- Attractive Incentives: Competitive salary package with performance-based incentives and bonuses.