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1657 Genpact Jobs

Inviting Applications For Customer Service Roles || Guntur

0-1 years

Guntur

1 vacancy

Inviting Applications For Customer Service Roles || Guntur

Genpact

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Genpact Inviting applications for Customer service: Non-Voice / Voice roles|| Work location: Hyderabad/ Warangal

  • Job Location: Hyderabad /Warangal (Only work from office)
  • Languages known : Hindi + English/Only English
  • Shifts: Flexible with any shift
  • Experience range: 0-1 year

Responsibilities

Customer Service -Non voice roles

  • Provide resolution to maintain standards of quality.
  • Review content and provide resolution based on prescribed guidelines.
  • Recognize trends and patterns and raise issues timely.
  • Provide insights to help improve the support to the users.
  • Maintain a thorough understanding of process and policies.
  • Provide excellent customer service to our customers.

Customer Service Voice roles

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and advance product bugs
  • Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualifications

  • Graduate (Any Discipline except Law)
  • Freshers are eligible

Preferred qualifications

  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Customer Service roles with real interview advice

People are getting interviews at Genpact through

(based on 2k Genpact interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
42%
13%
12%
8%
6%
3%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Genpact are saying

5.0
 Rating based on 3 Customer Service reviews

Likes

Best company

Dislikes

No dislikes best company for freshers

Read 3 reviews

Customer Service salary at Genpact

reported by 7 employees
₹2.2 L/yr - ₹4 L/yr
At par with the average Customer Service Salary in India
View more details

What Genpact employees are saying about work life

based on 29k employees
60%
84%
69%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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