Hiring - International Voice Process - Noida - Night Shifts

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.  
 Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process developer, Collections & customer service representative
This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer regarding their Leased Equipment.
Responsibilities
•    Performing collection calls and follow up on delinquent accounts
•    Negotiating payment plans and settlements
•    Accurately updating customer records and account information
•    Collaborating with legal/management teams on bankruptcies and litigations
•    Providing excellent customer service while maintaining a professional attitude

Qualifications we seek in you!
Minimum Qualifications
•    College degree or equivalent
•    Proficient in relevant computer applications
•    Required language proficiency
•    Knowledge of customer service principles and practices
•    Knowledge of call center telephony and technology
•    Minimum 2 years of experience in collection or customer service environment.
•    Good data entry and typing skills
•    Knowledge of administration and clerical processes

Preferred Qualifications/ Skills
•    Verbal and written communication skills
•    Listening skills
•    Problem analysis and problem solving
•    Judgment
•    Adaptability
•    Team work

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  

InternalDescription

Description - Internal

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.  
 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process developer, Collections & customer service representative
This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer regarding their Leased Equipment.
Responsibilities
•    Performing collection calls and follow up on delinquent accounts
•    Negotiating payment plans and settlements
•    Accurately updating customer records and account information
•    Collaborating with legal/management teams on bankruptcies and litigations
•    Providing excellent customer service while maintaining a professional attitude

Qualifications we seek in you!
Minimum Qualifications
•    College degree or equivalent
•    Proficient in relevant computer applications
•    Required language proficiency
•    Knowledge of customer service principles and practices
•    Knowledge of call center telephony and technology
•    Minimum 2 years of experience in collection or customer service environment.
•    Good data entry and typing skills
•    Knowledge of administration and clerical processes

Preferred Qualifications/ Skills
•    Verbal and written communication skills
•    Listening skills
•    Problem analysis and problem solving
•    Judgment
•    Adaptability
•    Team work

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.