Upload Button Icon Add office photos

114 Glenmark Pharmaceuticals Jobs

Assistant Manager - Customer Satisfaction role ( Bangalore)

3-7 years

₹ 3 - 6L/yr

Bangalore / Bengaluru

1 vacancy

Assistant Manager - Customer Satisfaction role ( Bangalore)

Glenmark Pharmaceuticals

posted 1mon ago

Job Role Insights

6 Days Working·Flexible timing·Day Shift

Job Description

Exciting Opportunity for Assistant Manager - Customer Satisfaction role for Bangalore based location.


Interested candidate can apply on pranali.dhanawade@dmartindia.com


Only Male candidates preferred.

Duties and Responsibilities:

  • Act as a point of contact for internal and external customers with queries, complaints, feedbacks, requests in order to ensure timely and professional responses/follow up enabling satisfaction of customers
  • Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately
  • Keeping accurate records of discussions or correspondence with customers
  • Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required
  • To deliver a high standard of customer service.

Education and Experience:

  • Bachelors degree with relevant experience
  • Passionate about customers and their right to receive a delightful experience from the company
  • Minimum 5-7 years of experience in customer satisfaction & escalations handling.
  • An exposure to the grocery e commerce will be a plus
  • Team Handling experience will be added advantage

Additional requirement:

  • Should be open to work in rotational shifts, weekends and Public Holidays(if required)

Desired Skills and Background:

  • Proven work experience as a customer service professional with a satisfactory track record
  • Ability to work in a high pressure, time sensitive organization with an unrelenting focus on overall customer experience and a clear sense of purpose
  • Strong communication skills and highly motivated
  • Ability to plan, multi task & manage time effectively
  • Fair analytical skills & record keeping ability
  • Working knowledge of CRM software, databases and tools
  • The candidate should demonstrate high levels of integrity, humility, ability to learn from experience
  • Team handling experience


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

People are getting interviews at Glenmark Pharmaceuticals through

(based on 77 Glenmark Pharmaceuticals interviews)
Referral
Job Portal
Walkin
Company Website
Campus Placement
Recruitment Consultant
26%
23%
22%
9%
4%
3%
13% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

Glenmark Pharmaceuticals Interview Questions and Tips

Prepare for Assistant Manager jobs at Glenmark Pharmaceuticals with interviews advice from real interviews

View all interview questions

Discover interview dos and don'ts from real experiences

What people at Glenmark Pharmaceuticals are saying

4.1
Rating based on 47 Assistant Manager reviews

Likes

I like HR policies. Work oriented culture, no issue from where you are working just work should be completed. Healthy discussion with Manager and cross functional team. Supporting team. Inner Talent search keep growing the employee

Dislikes

Not as such

Read 47 reviews

Assistant Manager salary at Glenmark Pharmaceuticals

reported by 367 employees with 8-17 years exp.

Average annual salary

12.8 Lakhs
₹8 L/yr - ₹18.1 L/yr
56% more than the average Assistant Manager Salary in India
View more details

What Glenmark Pharmaceuticals employees are saying about work life

based on 2.5k employees
63%
63%
38%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Glenmark Pharmaceuticals Benefits

Health Insurance
Job Training
Free Transport
Soft Skill Training
Team Outings
Cafeteria +6 more
View more benefits

Compare Glenmark Pharmaceuticals with

Cipla

4.1
Compare

Dr. Reddy's

4.1
Compare

Zydus Lifesciences

4.2
Compare

Sun Pharmaceutical Industries

4.1
Compare

Aurobindo Pharma

4.0
Compare

Intas Pharmaceuticals

4.2
Compare

Macleods Pharmaceuticals

3.8
Compare

Viatris

4.2
Compare

Abbott

4.2
Compare

Alkem Laboratories

3.9
Compare

Ipca Laboratories

4.0
Compare

Torrent Pharmaceuticals

3.9
Compare

Mankind Pharma

4.1
Compare

Micro Labs

3.7
Compare

Emcure Pharmaceuticals

3.8
Compare

MSN Laboratories

3.8
Compare

Akums Drugs & Pharmaceuticals Limited

4.3
Compare

Apollo Pharmacy

4.0
Compare

Bayer

4.2
Compare

Cipla Health

4.2
Compare

Similar Jobs for you

Online Reputation Manager at Indusind Bank

Gurgaon / Gurugram

2-7 Yrs

Not Disclosed

Social Media Specialist at Spinny

Gurgaon / Gurugram

1-6 Yrs

₹ 3.5-4.5 LPA

Customer experience Manager at Greencell Mobility

Bhopal

5-10 Yrs

Not Disclosed

Assistant Manager at Metropolis Healthcare Ltd.

Mumbai suburbs, Mumbai + 1

2-4 Yrs

Not Disclosed

Customer Service Executive at Shree Mutual Fund Services

Chennai

2-5 Yrs

₹ 2-4 LPA

Customer Care Executive at Lenskart

New Delhi

1-5 Yrs

₹ 3-4.5 LPA

Customer Relationship Manager at Namdev Finvest Private Limited

Jaipur

2-5 Yrs

Not Disclosed

Orm Manager at EvolutionCo Digital & Interactive Consultancy Pvt. Ltd.

Mumbai

3-6 Yrs

₹ 3-8 LPA

Media at Casagrand Builder

Chennai

5-8 Yrs

₹ 1.25-4 LPA

Sales and Service at Wakefit Innovations

Bangalore / Bengaluru

2-7 Yrs

₹ 5-7 LPA

Senior Officer - Regulatory Affairs (EU - Post Approval)

2-5 Yrs

Mumbai

Canada, Regulatory Affairs, Europe +4 more

5hr ago·via naukri.com

Executive - Regulatory Affairs ( Labelling - US)

4-7 Yrs

Mumbai

RLD update, Artwork, Regulatory Affairs +4 more

5hr ago·via naukri.com

District Sales Manager - Cardio / Diabetic

5-10 Yrs

Nagpur, Bangalore / Bengaluru, Kolkata

Kol Management, area sales management, Team management +5 more

1d ago·via naukri.com

Glenmark Pharmaceuticals - Manager - Human Resources (8-12 yrs)

8-12 Yrs

HR Jobs in Pharma, HR Generalist, HR Business Partner

4d ago·via iimjobs.com

Sr. Manager- Organization Development

2-4 Yrs

Mumbai

OD Interventions, Training And Development, Organizational Development

5d ago·via naukri.com

Executive - Regulatory Affairs - Canada

3-6 Yrs

Navi Mumbai

eCTD, Regulatory Affairs, Canada Market

6d ago·via naukri.com

Manager- Business Finance

3-7 Yrs

Mumbai

MIS Preparation, financial closure, Budget Preparation

9d ago·via naukri.com

Corporate Strategy Manager

2-3 Yrs

₹ 40 - 60L/yr

Mumbai

Business Strategy, Strategy Formulation

10d ago·via naukri.com

Clinical Research Associate

6-11 Yrs

Navi Mumbai

CRA, Clinical Research, Clinical Monitoring +5 more

10d ago·via naukri.com

Sas Programmer

6-11 Yrs

Navi Mumbai

Adam, Table list Graph, SAS Programming +4 more

10d ago·via naukri.com