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GlobalLogic
51 GlobalLogic Jobs
Support Engineer
GlobalLogic
posted 1mon ago
Flexible timing
Key skills for the job
Billable Hiring for Nintex
Requirements:Bachelor's in computer science/engineering or equivalent experience. 2+ years’ experience in a customer support role providing technical support in a SaaS organization
Microsoft certification in cloud technologies Experience in administration of Microsoft SharePoint Demonstrable experience in (HTML, CSS, REST, JAVA, .NET) Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins) Experience in planning or setting up infrastructure - Active Directory, load balancing and packet capture analysis Experience with salesforce as a user, power user or administrator Prior experience supporting applications that integrate with Salesforce SQL developer experience - understand stored procedure, database design Experience with network diagnostics and troubleshooting
Job Responsibilities:
Taking ownership of the Support Tickets and customer communication Working with required Sr. Engineer and ensuring the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time Issuing understanding and impact analysis during problem identification - Severity validation Identifying affected components Searching KBs, support tickets, documents for relevant solutions for the reported issue Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customer Capturing self-analysis over the ticket, creating internal and external notes Noting swarm details (using swarm template) to be filled with proper log analysis Sharing plan of action with the customer before scheduling a meeting with customer Completing mandatory Product/process training on time
What We Offer:Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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