Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by GlobalLogic Team. If you also belong to the team, you can get access from here

GlobalLogic Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 4.1k Reviews

filter salaries All Filters

51 GlobalLogic Jobs

Support Engineer

1-3 years

Gurgaon / Gurugram

Support Engineer

GlobalLogic

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Description:

Billable Hiring for Nintex 

Requirements:

Bachelor's in computer science/engineering or equivalent experience. 2+ years’ experience in a customer support role providing technical support in a SaaS organization

Microsoft certification in cloud technologies Experience in administration of Microsoft SharePoint Demonstrable experience in (HTML, CSS, REST, JAVA, .NET) Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins) Experience in planning or setting up infrastructure - Active Directory, load balancing and packet capture analysis Experience with salesforce as a user, power user or administrator Prior experience supporting applications that integrate with Salesforce SQL developer experience - understand stored procedure, database design Experience with network diagnostics and troubleshooting

 

Job Responsibilities:

Taking ownership of the Support Tickets and customer communication Working with required Sr. Engineer and ensuring the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time Issuing understanding and impact analysis during problem identification - Severity validation Identifying affected components Searching KBs, support tickets, documents for relevant solutions for the reported issue Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customer Capturing self-analysis over the ticket, creating internal and external notes Noting swarm details (using swarm template) to be filled with proper log analysis Sharing plan of action with the customer before scheduling a meeting with customer Completing mandatory Product/process training on time

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!


Employment Type: Full Time, Permanent

Functional Areas: IT Hardware & Telecom

Read full job description

Prepare for Support Engineer roles with real interview advice

People are getting interviews at GlobalLogic through

(based on 348 GlobalLogic interviews)
Job Portal
Referral
Campus Placement
Walkin
Company Website
50%
13%
10%
7%
6%
14% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at GlobalLogic are saying

What GlobalLogic employees are saying about work life

based on 4.1k employees
65%
92%
74%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

GlobalLogic Benefits

Submitted by Company
Relocation at ease
Women leadership development program
Taking care of those who need
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Free Food
Health Insurance
Job Training +6 more
View more benefits

Compare GlobalLogic with

TCS

3.7
Compare

Wipro

3.7
Compare

Infosys

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

LTIMindtree

3.5
Compare

Mphasis

3.4
Compare

Hexaware Technologies

3.6
Compare

KPIT Technologies

3.5
Compare

Genpact

3.9
Compare

Concentrix Corporation

3.8
Compare

DXC Technology

3.7
Compare

NTT DATA

4.0
Compare

Sutherland Global Services

3.7
Compare

Virtusa Consulting Services

3.8
Compare

CGI Group

4.1
Compare

UST

3.8
Compare

Nagarro

4.0
Compare

Atos Syntel

3.6
Compare

Hewlett Packard Enterprise

4.2
Compare

Similar Jobs for you

Application Support Engineer at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

3-5 Yrs

Not Disclosed

Application Support Engineer at Accenture Solutions Pvt Ltd

Gurgaon / Gurugram

2-7 Yrs

Not Disclosed

Technical Support Engineer at Trinity Mobile App Lab

Ahmedabad

2-5 Yrs

Not Disclosed

Cloud Support Engineer at GlobalOutlook Pvt Ltd

Hyderabad / Secunderabad

1-7 Yrs

Not Disclosed

Application Support Engineer at Accenture Solutions Pvt Ltd

Coimbatore

2-7 Yrs

Not Disclosed

Application Technology at Accenture Solutions Pvt Ltd

Ahmedabad

2-5 Yrs

Not Disclosed

Practitioner at Accenture Solutions Pvt Ltd

Indore

3-8 Yrs

Not Disclosed

Practitioner at Accenture Solutions Pvt Ltd

Kolkata

2-7 Yrs

Not Disclosed

L1 Technical Support Engineer at Consolidated Analytics

Chennai

3-5 Yrs

Not Disclosed

Application Technology at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

3-5 Yrs

Not Disclosed

Support Engineer

1-3 Yrs

Gurgaon / Gurugram

server, css, sharepoint +22 more

1mon ago·via naukri.com

Back End Tech Lead

5-10 Yrs

Noida

technical leadership, scala, hibernate +23 more

4d ago·via naukri.com

AEM Trainer

3-5 Yrs

Noida, Bangalore / Bengaluru

template, frontend development, components +19 more

5d ago·via naukri.com

Java Developer

5-10 Yrs

Hyderabad / Secunderabad, Bangalore / Bengaluru

rest, interfaces, java development +21 more

5d ago·via naukri.com

ReactJS Developer

5-10 Yrs

Hyderabad / Secunderabad, Bangalore / Bengaluru

redux, frontend development, rest +20 more

5d ago·via naukri.com

Java Tech Lead - Hyderabad

10-15 Yrs

Hyderabad / Secunderabad

api gateway, hibernate, swagger +26 more

5d ago·via naukri.com

.NET - Senior Developer

5-10 Yrs

Bangalore / Bengaluru

architecting, server, css +25 more

5d ago·via naukri.com

WFS Integration Engineer (SQL & Javascript)

3-5 Yrs

Hyderabad / Secunderabad, Bangalore / Bengaluru

interfaces, conversions, sap +19 more

5d ago·via naukri.com

HR Shared Services

3-5 Yrs

Noida

orientation, hr policies, employee data management +14 more

6d ago·via naukri.com

QA Automation - Java

5-10 Yrs

Noida, Bangalore / Bengaluru

rest, junit, qa systems +19 more

9d ago·via naukri.com