Key Account Manager

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
  
• Addressing and resolving key clientscomplaints.
  
• Acting as the main point of contact between key clients and internal teams.
  
• Supervising the account teams assigned to each key client.
  
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clientsneeds are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each clients long-term goals.

Prerequisites:

• Bachelors degree in business administration, finance, sales, or related field.
• Min. 5 years of proven experience in key account management.
• Proficient in all Microsoft Office applications as we'll as CRM software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.