Agency Manager

Role & responsibilities:

• To ensure collection targets defined and set are met by the Agency
• Handling Agency - on allocated pool of delinquent portfolio
• Ensuring compliance by agency on Mobile App update
• Ensuring proper tracking of E-receipts and Money deposition by the Agency
• Facilitating - route planning and data analysis for Optimizing productivity of Field resources
• Planning milestones and driving the Agency towards achieving the targets
• I card management - Mob App related issues, Allocation and Billing Tracking 
• Ensuring 100% visits on allocated cases and trail updates on Mobile App
• To highlight any fraud cases to FCU in time

Keys Responsibilities:

• Managing the Agencies Effectively
• Ensuring compliance on process and audit front
• To ensure agency billing is closed on time 
• To ensure allocation & visits as well as collection & deposition is done as per the process laid down
• To manage the portfolio by lowering the delinquency and increasing collections by staying within the costs 

Mandatory Skills :

High level of self-drive & commitment
Good Communication and pleasing personality
Good in data management and collections concepts