Hdfc Bank - Walkin Drive - Virtual Prime Relationship Manager - Pune

HDFC Bank is hiring for Virtual Prime Relationship Manager role in Pune - Freshers with good communication can apply.

We are having interview drive in PUNE on Monday &Tuesday - 21st & 22nd July.

Looking for candidate from Banks/ Insurance/ NBFC/ Telecom/ any other industry - Sales & Customer Service Experience is preferred.

Timing - 11am to 4pm

Location - HDFC Bank, 6th floor, Golden East, Survey No. 2/5, Shivarkar Estate, Above Zudio, Wanowrie, Pune, Maharashtra 411040.

Contact Person - Mayur More

Pls Note : this is not a field Sales role.

Kindly carry a physical copy of the resume and mention Shruti Nirbhavane.

Job Responsibilities:

Customer Engagement

• Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers

Achievement of portfolio parameters

• Meet the defined objectives of the Portfolio managed by the respective VRM

Sales

• Right cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Acquiring & grouping of all related IDs of the Primary ID.
• Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Income to be generated at a customer level.

Interaction Quality

• Achieve Quality benchmarks defined from time to time.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Ensure accurate and timely submission of financial transactions & requests.
• Adherence to set processes of updating customer interactions in CRM next.

MIS Reporting

• Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.